Get a concrete action step you can complete this weekend: Create a Family Emergency Contact Protocol. In this episode of Family Office Daily, M.C. Laubscher provides the exact seven-step framework to build one of the simplest but most critical pieces of family governance that most families don't have. Without it, crisis creates chaos—who calls whom, in what order, what information gets shared, who updates everyone. Learn the seven steps: create master contact list (every family member, spouses, key advisors—names, phones, emails, locations, updated quarterly), designate primary communicator (person responsible for initiating emergency communication, explicit and known by all), establish communication tree (primary calls three people, each calls three more, entire family informed within minutes), define emergency notification triggers (medical emergency, death, financial crisis, legal emergency, natural disaster—if on list, protocol activates), create standard message template (what happened, when, who's affected, action taken, what family needs to do, next update timing), establish update intervals (every 24 hours until resolved, more frequently if evolving—predictable communication prevents panic), and test protocol annually (run drill, activate tree, measure time, identify gaps, fix before real crisis). Build this in two hours this weekend—could be difference between family unity or falling apart during crisis.What You'll Learn in This Episode:✅ Action step: Create Family Emergency Contact Protocol this weekend ✅ Simple but critical piece of family governance most families lack ✅ Without it: crisis = chaos (who calls whom, what order, what info) ✅ Seven-step framework: master contact list, primary communicator, communication tree, emergency triggers, message template, update intervals, annual testing ✅ Master contact list: family members, spouses, advisors (names, phones, emails, locations, quarterly updates) ✅ Primary communicator: explicit person initiating emergency communication ✅ Communication tree: primary calls 3, each calls 3 more, entire family informed in minutes ✅ Define triggers: medical, death, financial crisis, legal, natural disaster ✅ Message template: what, when, who, action, what family does, next update ✅ Update intervals: every 24 hours until resolved, prevents panic ✅ Test annually: run drill, identify gaps, fix before real crisis ✅ Build in 2 hours this weekend—difference between unity or falling apartKey Takeaways:💡 Action step this weekend – Create Family Emergency Contact Protocol 💡 Simple but critical – Most families don't have it 💡 Without it = chaos – Who calls whom, what info, who updates 💡 Seven-step framework – Complete, actionable process 💡 Master contact list – Everyone, quarterly updates 💡 Primary communicator – Explicit person, everyone knows 💡 Communication tree – Exponential reach in minutes 💡 Define triggers – What activates protocol 💡 Message template – Ensures nothing critical missed 💡 Update intervals – Predictable communication prevents panic 💡 Test annually – Find and fix gaps before real crisis 💡 Two hours this weekend – Could save your family unitySeven Steps to Create Your Protocol:Step 1: Create a Master Contact List ✅ Every family member's name, primary phone, secondary phone, email, physical location ✅ Include spouses if part of family governance ✅ Include key advisors: attorney, accountant, financial advisor, family office manager ✅ Put all in one document, update quarterlyStep 2: Designate a Primary Communicator ✅ Person responsible for initiating emergency communication ✅ Usually family leader or crisis decision-maker ✅ Must be explicit—everyone needs to know ✅ If there's emergency, this person makes first callStep 3: Establish a Communication Tree ✅ Primary communicator calls three people ✅ Each of those three calls three more ✅ Within minutes, entire family informed ✅ Document who calls whom, make it clearStep 4: Define What Constitutes Emergency Notification ✅ Not every issue requires activating protocol ✅ Define triggers: medical emergency, death in family, major financial crisis, legal emergency, natural disaster affecting family assets ✅ If on list, protocol activates; if not, normal channelsStep 5: Create a Standard Message Template ✅ In crisis, people forget critical information ✅ Template: What happened? When? Who's affected? What action being taken? What do family members need to do? When will next update come? ✅ Prevents confusion, ensures nothing critical missedStep 6: Establish Update Intervals ✅ First notification isn't enough ✅ Set standard: updates every 24 hours until crisis resolved ✅ More frequently if situation evolving rapidly ✅ Predictable communication prevents panicStep 7: Test the Protocol Annually ✅ Once a year, run a drill ✅ Primary communicator sends test...
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