In this episode of the Facility Focus Podcast, I sit down with Willem De Cock, a hospitality and corporate-catering strategist based in Marbella, Spain. Willem spent roughly 15 years running five-star hotels across Bahrain, Egypt, Madeira, Amsterdam, and Belgium before turning to the world of large-scale corporate catering. For the last four years, he's worked independently helping some of the biggest companies in Europe rethink how they feed their people. We dig into the part of workplace dining almost nobody talks about: flow.

We cover the science of free-flow restaurant design, why a poorly built dining room is far harder to fix than a bad menu, how AI and data are reshaping catering, and why the way companies write their catering tenders may be working against them. Willem also shares the story of how his own software, CaterFlow, outsmarted him solving one bottleneck only to reveal another he never would have caught on his own.

This is a must-listen for facility managers, building engineers, and contractors who want to understand how workplace dining really works, and why it has quietly become one of the biggest levers for bringing employees back to the office.

In this episode, we cover: 00:00 – How Willem Got Started in Hospitality 02:36 – The Classic Hotel Management Path 03:32 – From Consultant to Software Founder: CaterInsight & CaterFlow 04:57 – Why Companies Need to Own Their Catering Data 05:45 – Cater Profile & the Power of Flow 06:52 – Cafeteria Lines vs. Free-Flow Design 07:53 – Moving 1,250 People in 90 Minutes 08:37 – When Bad Flow Costs You (and Kills Dessert) 10:01 – Designing for the "Netflixer" Generation 11:51 – How CaterFlow Collects & Simulates the Data 14:57 – When the Software Beats the Expert 15:50 – Architects, Kitchen Builders & Licensing the Tool 17:14 – The Biggest Inefficiency: A Lack of Data 19:12 – Why a Company Restaurant Is "Like a Marriage" 20:25 – Cutting Waste by Rethinking the Daily Menu 22:14 – How Lunch Brings Employees Back to the Office 24:15 – Why Catering Is So Hard for Facility Managers 26:50 – Choosing a Caterer Who Takes You from A to B 29:46 – Caterers, Suppliers & the Logistics Equation 30:53 – Subsidized Food: Profit vs. Break-Even 33:11 – A Magic Wand for the Future of Catering 35:25 – Favorite Project: When CaterFlow Outsmarted Him 37:21 – Rapid Fire: Restaurants, Coffee & Scripted Service 42:37 – Books, Cuisine & What FMs Should Measure

About the Guest: Willem De Cock is a hospitality and corporate-catering strategist based in Marbella, Spain. The son of an expat engineer, he grew up traveling the world before training at hotel school in Switzerland and spending some 15 years in five-star hotels across Europe, the Middle East, and beyond. He then moved into large-scale corporate catering, where he has spent the last 25 years in operations, innovation, and strategy. Through his consultancy he now advises major companies and caterers, and is the creator of CaterInsight and CaterFlow - data and AI tools that help organizations understand, benchmark, and optimize their workplace dining. https://aloha-caterflow.com/ https://www.linkedin.com/in/willemdecock/

Presented by: New Standard Cleaning New Standard Cleaning provides commercial janitorial services to the Chicagoland area, specializing in after-hours cleaning programs for facilities across a wide range of industries. Their mission is to safeguard health and elevate the image of every space through customized cleaning programs and consistent service. Learn more: www.newstandardcleaning.com Connect with us: https://www.linkedin.com/company/facility-focus-podcast

In this episode of the Facility Focus Podcast, I sit down with Mark Walter, Project Manager at Leidos Engineering, to break down how energy is used inside large automotive plants and what it takes to manage major infrastructure and efficiency projects in modern manufacturing facilities.

We cover automotive paint shops, steam systems, HVAC infrastructure, energy audits, solar power, battery storage, operational waste, and the realities of executing projects inside facilities where uptime is critical.

This is a must-listen for facility managers, building engineers, energy professionals, and contractors looking to better understand industrial operations, energy efficiency, and the future of facility infrastructure.

In this episode, we cover:

00:00 – Henry Ford & The Origins of Modern Manufacturing

00:57 – Intro to Automotive Plant Energy Projects

03:42 – Eliminating Steam Systems in Old Factories

05:24 – Where Automotive Plants Use the Most Energy

08:00 – Hidden Operational Energy Waste

09:15 – ROI on Energy Efficiency Projects

15:05 – What an Energy Audit Looks Like

18:33 – Commissioning & Running Buildings Efficiently

20:25 – Protecting Production During Facility Projects

24:23 – Contractors vs In-House Facility Teams

27:36 – Solar Power, Battery Storage & Rivian

30:21 – Electric Vehicles & The Future of the Grid

32:45 – How Facilities Collect & Use Operational Data

36:18 – Budgeting for Energy Projects

41:23 – Automotive Plant Culture & Vehicle Loyalty

43:24 – Favorite Energy Project Completed

46:55 – What Henry Ford Would Think Today

About the Guest:

Mark Walter is a Project Manager at Leidos with a background in engineering, sustainability, and large-scale energy projects for the automotive industry. His work focuses on helping industrial facilities modernize infrastructure, improve efficiency, and execute complex projects without disrupting production.

Presented by: New Standard Cleaning

New Standard Cleaning provides commercial cleaning services throughout Chicagoland and serves a variety of industries. They are committed to delivering consistent results and building strong partnerships across every account.

www.newstandardcleaning.com

Connect with us: Facility Focus Podcast LinkedIn

www.linkedin.com/company/facility-focus-podcast

In this episode of the Facility Focus Podcast, I sit down with Kevin Richardson, Technical Director at NeverStrip Floor Coatings, to break down commercial floor types and how facilities can rethink long-term maintenance.

We cover VCT, LVT, tile, concrete, and rubber flooring, along with the traditional strip-and-wax cycle and why many facilities are moving toward more sustainable, lower-maintenance solutions.

This is a must-listen for facility managers, building engineers, and janitorial contractors looking to improve floor performance, reduce labor, and extend asset life.

· The most common commercial floor types (VCT, LVT, tile, concrete, rubber) · Why the traditional strip-and-wax model is breaking down · How modern floor coatings reduce labor and long-term costs · Daily and periodic maintenance best practices (flat mop vs string mop, auto scrubbers, pads) · How to calculate ROI on floor coating systems · Common mistakes in floor care programs · Tile and grout restoration and sealing systems · How coatings improve cleanability, durability, and appearance · Sustainability benefits including reduced water and chemical usage · PFAS concerns in traditional floor finishes About the Guest Kevin Richardson is the Technical Director at NeverStrip Floor Coatings. With over 20 years of hands-on experience in carpet cleaning, restoration, and floor care, Kevin now works with contractors and facilities to implement modern coating systems that improve durability, reduce maintenance, and simplify cleaning operations.

New Standard Cleaning provides commercial janitorial services to the Chicagoland area, specializing in after-hours cleaning programs for facilities across a wide range of industries.

Their mission is to safeguard health and elevate the image of every space through customized cleaning programs and consistent service.

Learn more: www.newstandardcleaning.com

https://www.linkedin.com/company/facility-focus-podcast

In this episode of the Facility Focus Podcast, I sit down with Keith Garratt, Business Development Director at Pudu Robotics, to break down how robotic floor cleaning is changing the way facilities operate.

We cover autonomous floor scrubbers, AI-powered cleaning and how robotics are being used to improve consistency, reduce labor challenges and increase efficiency across modern facilities.

This is the kind of technology facility managers are aware of but many don't yet understand how to implement or add it to their program.

If you’re responsible for building operations, janitorial programs, or managing cleaning teams, this episode will give you a practical understanding of how robotics could fit into your facility.

• How robotic floor cleaning machines actually work
• The role of AI in autonomous cleaning
• Where robotics make sense (and where they don’t)
• Labor challenges and how automation helps solve them
• Cost vs. ROI of robotic cleaning equipment
• How to integrate robots into an existing janitorial program
• The future of cleaning in large facilities

Keith Garratt is the Business Development Director at Pudu Robotics, a global leader in service robotics. Keith works with operations professionals to implement autonomous cleaning solutions that improve efficiency, consistency and operational performance.

NSC provides commercial cleaning services to Chicagoland and serves a variety of industries. They are committed to delivering consistent service and building strong partnerships across every account.

Learn more: www.newstandardcleaning.com

https://www.linkedin.com/company/facility-focus-podcast

In this episode of the Facility Focus Podcast, I sit down with Steve Maring, a water treatment consultant with Kroff Chemical, to break down the complexities of water treatment across different types of facilities.

We cover cooling towers, boilers, closed loop systems and wastewater. We discuss scale, corrosion, bacteria and system failures. The kind of stuff every facility manager deals with but rarely gets explained this clearly.

If you’re responsible for building operations, maintenance, or working in the field, this episode will give you a practical understanding of how water impacts your facility every day.

In this episode, we cover:

• How cooling towers actually work
• The biggest issues with boilers and water quality
• Scale, corrosion, and bacteria explained simply
• What happens when systems are neglected
• Wastewater treatment and compliance challenges
• How water treatment impacts cost and efficiency

About the Guest: Steve Maring is a water treatment consultant with Kroff Chemical based in Western Michigan. Steve works with commercial and industrial facilities to solve water-related challenges across HVAC systems and wastewater. His experience ranges from sky scrapers to poultry facilities!

Presented by: New Standard Cleaning

NSC provides commercial cleaning services to Chicagoland and serves a variety industries. They are committed to delivering consistent and building strong partnerships across every account. Visit them at www.newstandardcleaning.com for more information.

Connect with us: https://www.linkedin.com/company/facility-focus-podcast