『FSC Chief Breaks Down Government's Consumer Protections and Industry Reform Address』のカバーアート

FSC Chief Breaks Down Government's Consumer Protections and Industry Reform Address

FSC Chief Breaks Down Government's Consumer Protections and Industry Reform Address

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#34. The new era of super legislation: how much is too much—and who pays? Sarah and Neil dig into the government's proposed reforms with Financial Services Council CEO Blake Briggs, uncovering the central tension: how do you craft effective consumer protections after the First Guardian and Shield disasters, without layering on so much complexity and cost that it stifles the industry and confuses members?The discussion pulls no punches on who shoulders the fallout from bad actors—with good advisers, super funds, and even unrelated sectors picking up the multimillion-dollar CSLR tab for a handful of failures.Blake Briggs is blunt: unless reforms get costs down, the logic of "spreading pain" through ever-wider levies won’t last. The episode also covers why banks are being deliberately sidelined from the new advice model, the ongoing struggles to police dodgy lead generation and advertising, and the philosophical question of whether we’re training the public to expect zero risk; or shouldering the cost for market events nobody can insure away.Who should listen:Product, risk, or legal leads at APRA-regulated super funds facing a regulatory overhaulAnyone working in compliance, policy, or practice management wrestling with uncertainty about CSLR costs or due diligence reformsTrustees or directors trying to gauge what the next three years look like in advice, advertising, or member communicationsHighlights04:01 Engaging with industry regulations09:14 Challenges in Financial Advisory Market12:16 New rules on financial cold calls13:43 Legitimate competition in financial advice19:46 Discussing market risk and consumer expectations22:32 Superannuation due diligence improvements25:33 Changes to CSIR compensation rules30:02 ASIC's funds management reforms32:11 Investment liquidity and consumer expectations35:49 Risks of uninformed investing41:03 Drafting and refining legislation process44:50 Government reforms in investment industry47:08 Upcoming industry session and gala dinnerBlake Briggs, Chief Executive, Financial Services CouncilConnect with Blake Briggs on LinkedInFollow Financial Services Council on LinkedInVisit Financial Services Council websiteAttend FSC Retirement Summit: 22 Oct 2026, SydneyThat Super ShowThat Super Show is the most downloaded podcast for Australian superannuation professionals. Sarah and Neil cover the issues, debates and decisions shaping the industry - without the spin.Subscribe to the show wherever you listen to podcasts and don't forget to leave us a rating and review.Visit That Super Show website and become a newsletter subscriberEmail hello@thatsuper.show if you've got a topic you'd like us to cover or a guest proposal or suggestionFollow That Super Show on LinkedInFollow That Super Show on YouTubeYour CohostsSarah PennSarah Penn is the CEO and founder of Mayflower Consulting, an Australian financial services consultancy specialising in product governance, PDS management, and product operating model design. Her team works with super funds, fund managers, and investment platforms across Australia.Connect with Sarah on LinkedInFollow Mayflower Consulting on LinkedInVisit Mayflower Consulting websiteNeil BensonNeil Benson is the global chief product officer at ChandlerCX, where he leads a team focused on intelligent customer messaging for regulated organisations, including superannuation funds, banks, insurers, utilities and public sector organisations. His AI startup, Novagentic, was acquired by ChandlerCX in February 2026.Connect with Neil on LinkedInFollow ChandlerCX on LinkedInVisit ChandlerCX websiteMentioned in this episode:Chandler CX Digital Forms You know that eight-page PDF form that scares off half your members before they finish page two? We turn it into a smart, mobile-first digital form. Prefilled, validated in real time, signed on the spot and straight through processed into your registry. https://www.chandler.com.au/cx-receive/receiveChandlerCX
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