Exploring Sales Agents, Project Ops, and AI in Wave 1 2026
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Exploring Sales Agents, Project Ops, and AI in Wave 1 2026
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Join us as we discuss Wave 1 updates relevant to Dynamics 365 and the Power Platform, focusing on Sales, Service, Power Apps/Dataverse, Project Ops, and Power Automate. On the Sales side, they highlight qualification, close, and research sales agents moving to GA, note FastTrack-enabled production access, question availability in Government Cloud, and debate whether sales agents will become as proactive as service agents. They emphasize that AI setup and evaluation criteria require significant effort and raise concerns about licensing and cost tradeoffs. For Dataverse/Power Apps, they call out restoring deleted records (admin-only, 30-day retention), generative pages going GA, added Copilot customization for summaries, view visualizations, and smart copy/paste. They also mention Project Ops time zone agnostic work to address inconsistencies across apps and scheduling boards. Power Automate items include restoring deleted flows, shared process license capacity, and an improved licensing dashboard.