エピソード

  • A Step Ahead of Customer Expectations: Jeremy Hyde of Sun Country Airlines

    A Step Ahead of Customer Expectations: Jeremy Hyde of Sun Country Airlines
    2023/06/29
    Jeremy Hyde packs a SERIOUS punch in this dynamic episode. From evolving customer expectations, to forging the circle of psychological safety with employees, to creating a "Voice of the Agent" playbook, this conversation has something for every CX leader.
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    31 分
  • Accelerated CX Innovation: Aaron Eden of Intuit

    Accelerated CX Innovation: Aaron Eden of Intuit
    2023/06/13
    Are you feeling stuck on the path of your CX transformation? This episode with Aaron Eden of Intuit is exactly the kick you need. We share tremendous insights on how to drive customer-centric innovation that will yield huge results in an accelerated timeframe. From "The Lean Start-In" to the famous Intuit "Design for Delight" philosophy, this power-packed episode is sure to inspire!
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    32 分
  • The Challenge of Effective Automation: Sheryl Walton of Autodesk

    The Challenge of Effective Automation: Sheryl Walton of Autodesk
    2020/05/07
    Everyone is talking about customer service automation, but very few companies are doing it well. Sheryl Walton breaks down a highly effective path for successful automation, and makes it easy to understand the key steps. Sheryl is a well-known veteran in the automation space and has been designing successful programs for years.
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    13 分
  • The Challenge of Mental Health: Phil Herndon of Sage Hill Counseling

    The Challenge of Mental Health: Phil Herndon of Sage Hill Counseling
    2020/04/29

    Link to Full Blog: https://www.officiumlabs.io/blog/a-hitchhikers-guide-to-the-pandemic-three-rules-for-maintaining-mental-health-during-the-covid-19-crisis-and-beyond
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    25 分
  • The Challenge of Work From Home: Aarde Cosseboom of TechStyle

    The Challenge of Work From Home: Aarde Cosseboom of TechStyle
    2020/04/28

    Aarde's Book, "Enable Better Service" - https://www.amazon.com/Aarde-Cosseboom/e/B07S4B4V8M%3Fref=dbs_a_mng_rwt_scns_share

    Tips on how to increase engagement as a remote team: https://www.officiumlabs.io/blog/how-to-increase-engagement-as-a-remote-team
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    18 分
  • The Challenge of ROI: Jerry Leisure of Officium Labs

    The Challenge of ROI: Jerry Leisure of Officium Labs
    2020/03/31
    The challenge of this episode is a big one...how can CX professionals prove the value of their work. Everything from creating CX allies, to challenging the way we view metrics and source talent. Enjoy!
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    22 分
  • The Challenge of Empathy: Brett Frazer of Sun Basket

    The Challenge of Empathy: Brett Frazer of Sun Basket
    2020/03/31
    Episode one featuring Brett Frazer of Sun Basket speaking towards the challenge of developing customer empathy inside of our teams.
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    17 分
  • Experience Matters Teaser Trailer

    Experience Matters Teaser Trailer
    2020/02/02

    Music from https://filmmusic.io

    "Wallpaper" by Kevin MacLeod (https://incompetech.com)

    License: CC BY (http://creativecommons.org/licenses/by/4.0/)

     

    https://incompetech.filmmusic.io/genres/genre/contemporary/
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    1 分