Happy Housekeeping Week, Hospitality Stars! Please enjoy this episode of Get Great Guest Reviews with our guest, Lonny Wolfe of The Art of Housekeeping. Lonny shared some ideas on what he does this week and every week, the infuse the spirit of Housekeeping week into the way he works to support his teams every day.

Lonny and I know that supporting your team to present a sparkling-clean property is absolutely essential to inspiring five-star reviews and the guest loyalty that comes with it. According to Bain and Company, as reported by Harvard Business Review, it costs 25 times more to attract a new customer than to keep an existing customer. Additionally, Therefore, for hoteliers to optimize revenue and maximize profits, we hoteliers need to think of the heart of the house as an extension of our commercial strategy.

Lonny is the authority on creating great guest experiences through housekeeping excellence, so please listen to his thoughts directly on the podcast.

For lots of great resources including the complete show notes for this episode and more, please visit, https://www.adelegutman.com/getgreatreviews.

Please listen, and share your feedback and if you enjoy the program, please share with your friends and your associates. Sharing and talking about podcasts with your team is a simple and affordable way to develop and inspire your team.

If you would like more personal attention and assistance to support your team in a Reputation Cultivation Program, please feel free to contact Adele at getgreatreviews@adelegutman.com and we will be happy to help.

Follow and connect with Adele Gutman:

Website: https://www.adelegutman.com/

LinkedIn: https://www.linkedin.com/in/adelegutman/

Adele's Speaker & Consulting Sheet

Thank you to our sponsor Guest Chat! Please visit https://www.guestchat.com/adele to enjoy your hotel's 90 day free trial with no contracts or obligations.