If you’re a GP or Practice Owner who’s ambitious (and a bit overwhelmed), this episode is a blueprint for scaling without burning out.

Dr Todd sits down with clinic co-owner Kylie Yates and Practice Manager Scott Weaire to unpack how they rebuilt culture from the ground up, aligned every decision to values, and turned “busy” into sustainable growth.

You’ll hear how they embedded simple rituals that lifted morale and accountability, used a banking-grade finance lens to transform a loss-making nursing department into a profit centre, and operationalised a visionary–integrator rhythm so ideas turn into outcomes.

We also dig into their next strategic bets — Veterans Health and practical AI — plus the candid advice they wish every owner heard sooner.

Expect real talk, numbers, and repeatable plays you can action this week.

In this episode of the Scale My Clinic Podcast, you’ll learn:

1. 03:27 - How to build culture that scales and use simple rituals to make accountability feel safe
2. 14:38 - Turning your nursing team into a profit engine
3. 21:09 - Keeping every unit aligned to a clear vivid vision and scoreboards.
4. 34:28 - The live-then-tweak rollout method, how to invite “loyal disagreement,” and how celebrating wins sustains buy-in
5. 42:08 - Picking growth bets that compound and lightweight AI adoption that removes admin drag

Missed the previous Episode?

Listen to Episode 89 here: Running 3 Clinics, Raising Kids, Avoiding Burnout: How Lucy Built Her GP Business Without Losing Herself

ABOUT SCOTT WEAIRE

Scott Weaire

Practice Manager

Who says you can’t teach an old dog new tricks? After 25 years in banking, Scott decided it was time for a career change – one that involved more people and less paperwork. He joined The Surgery at Jerra in early 2023 after completing his Certificate III in Health Services, eager to gain hands-on experience in patient care. Originally planning to start a Bachelor of Nursing in 2024, Scott quickly realised he loved TSAJ too much to leave. He was promoted to Reception Manager in mid-2024 before stepping up the ladder in 2025.

A father of five, Scott is no stranger to multitasking, organisation, and a little bit of chaos—all skills that serve him well in keeping the practice running smoothly. When he’s not supporting the TSAJ team, he’s busy being a dedicated groupie, cheering on his partner as he rocks out on the drums in a pipe band.

Scott also loves gardening and discovering new coffee spots, so much so that he and his partner are setting up their own coffee van to run on weekends. Because if you can’t find the perfect brew, why not serve it yourself?

CONNECT WITH SCOTT WEAIRE

Website: https://tsaj.com.au/team/

ABOUT KYLIE YATES

Kylie Yates

TSAJ Co-owner

As the owner and business manager of The Surgery at Jerra, Kylie is responsible for the bigger picture—strategic planning, financial operations, and making sure the practice runs like a well-oiled machine (or at least as close as possible!). With a strong focus on care, compassion, teamwork, and trust, she’s passionate about building a thriving workplace...