When Amazon Web Services went down for 13 hours, it wasn't just a tech issue, it was a business continuity crisis.

In this episode of Resilient Foundations, Rebecca breaks down a real-world case study of the infamous AWS outage and the ripple effects it had on companies worldwide. Through this incident, Rebecca uncovers the critical importance of understanding your vendor risk, third-party dependencies, and the chain of suppliers that can make or break your operational resilience.

You'll learn how to assess vendor criticality, build more resilient business structures, and ask the right questions before disruption strikes. Whether you're managing cloud services, call centers, or global teams, this episode is your key to help you stay off the front page of the Wall Street Journal...for the wrong reasons.

#resilientfoundations #leadership #decisionmaking #corporateleadership

00:00 Introduction to Vendor Risk

01:00 The AWS Outage Case Study

02:45 Understanding Vendor Dependencies

06:30 Selecting and Managing Third-Party Vendors

09:47 People, Process, and Technology Dependencies

16:23 Conclusion and Final Thoughts

Website – resilientfoundations.com

LinkedIn – www.linkedin.com/in/rebeccaplantz/

TikTok – resilientfoundations

More Info

View Email: rebeccaplantz@gmail.com

Channel: www.youtube.com/@ResilientFoundations

Rebecca Plantz is a seasoned executive leader with more than 25 years of experience leading a variety of high-stakes crises and enterprise initiatives to achieve business transformation. Her experience in leading large, cross-functional teams to deliver innovative technology, AI-enabled platforms and operations, risk management programs, information security programs, and operational resilience resulted in a wealth of expertise and toolsets that will be shared.

Tough times create great leaders. Having led executives and front-line teams to survive more than 750 crises, Rebecca has honed what it takes to prepare for and lead in circumstances that require Olympic-level skills and readiness.