In this conversation, James discusses his journey in building a portfolio of businesses, focusing on the importance of hiring the right people, creating a supportive work culture, and navigating the challenges of the auto repair industry. He emphasizes the significance of accountability, training, and customer interaction in ensuring business success.

Takeaways

I don't take enough pleasure in celebrating the wins.

It really all hinges on people and accountability.

You want to just diversify and do that.

You want to make sure that everybody vibes like a family.

It's easier to find that person and not have to retrain bad habits.

You can't prepare them for every single vehicle, every single scenario.

Don't just go and ask somebody else.

It's a life skill, teaching high school business.

You have to be in the game.

You need a much more broad product knowledge to work in an independent.

Titles

The Art of Business Building

Navigating the Auto Repair Landscape

Sound bites

"You want to just diversify and do that."

"Don't just go and ask somebody else."

"You have to be in the game."

Chapters

00:00 Introduction to Precision Auto and Personal Philosophy

05:42 Hiring and Training: Finding the Right Fit

11:15 Scaling and Systematizing Auto Repair Businesses

Keywords

business, hiring, training, auto repair, work culture, customer service, entrepreneurship, accountability, employee engagement, business growth

Rob Faber Photography | Lotus Private Equity Group