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In this episode, Lucas and David are joined by Eric Svedberg of European Autowerks. Eric shares his journey from starting in the gas station business at 16 to owning and growing a successful automotive shop. The conversation dives deep into the persistent technician shortage, with Eric outlining the challenges in attracting and retaining skilled talent and the evolving pay structures needed to stay competitive. The hosts and Eric also explore strategies for fair compensation, diagnostic testing systems, and the importance of shop culture and communication in bridging the divide between owners and technicians.

00:00 Starting at a gas station job

04:49 Rebranding to Automotive Specialists

09:29 Mac and cheese cart setup

11:26 Bellman warns about minibar sensor

15:40 Salary expectations for auto techs

18:05 Explaining the three-level system

21:04 Handling customer pushback

25:35 Technician pay discussions

26:54 Negotiating a technician's pay raise

30:33 Paying employees more than expected

34:26 Explaining the production bonus system

37:27 Growing demand for skilled technicians

41:53 Ensuring seamless parts distribution

44:01 Discussing social media dynamics

48:42 Dealing with unreliable workers

52:06 Understanding different industry perspectives

55:27 Dealing with technician issues

56:07 Discussing employee accountability