Episode 17 – The Incident That Closed Without a Root Cause | CISA Domain 4: Incident & Problem Management
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Episode 17 – The Incident That Closed Without a Root Cause | CISA Domain 4: Incident & Problem Management
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CISA Domain 4: Incident & Problem Management
This episode is part of the CISA Audit Judgment Series — a structured learning path focused on Domains 4 and 5, the heaviest-weighted sections of the CISA exam.
In this episode, we examine a real scenario where a critical service outage was fixed quickly — but no root cause analysis (RCA) was performed. The incident was closed with a simple restart, leaving the underlying issue unresolved and guaranteeing the possibility of recurrence.
You’ll learn:
✔ Why CISA Domain 4 focuses so heavily on incident vs. problem management
✔ Why a “resolved” incident is NOT a completed control
✔ How junior auditors interpret outage recovery vs. how audit leaders analyze it
✔ What evidence auditors must review to evaluate incident governance
✔ How to assess RCA, escalation, and operational maturity
✔ What CISA is actually testing with incident-related questions
✔ The risk implications when outages are closed without understanding the cause
This episode blends CISA exam reasoning with real audit leadership — the foundation of the CyberLex Audit Judgment Series.
If you’re preparing for CISA or sharpening your audit judgment,
explore the CISA Gold Standard Series by M.G. Vance on Amazon.
📘 Amazon link: https://www.amazon.com/dp/B0FX526S3V
We don’t just help you pass.
We prepare you to become formidable in the field.