Episode 12 – Speed, Scale, and the Future of Grocery E-Commerce with Kyle Payne PART 1
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Episode 12 – Speed, Scale, and the Future of Grocery E-Commerce with Kyle Payne PART 1
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概要
In this episode of Built2Suit, host Greg Simpson sits down with Kyle Payne, Head of U.S. Sales at Lowe, to explore how speed, flexibility, and refrigeration are reshaping grocery e-commerce. Kyle shares his unconventional career path—from mobility carts and smart cart technology to high-end commercial refrigeration—and explains why solving the “problems on the periphery” often unlocks the biggest operational gains for grocers and retailers.
The conversation dives into the realities of micro-fulfillment, automation, and last-mile delivery, unpacking why heavy automated systems struggle with multi-temperature environments and on-demand consumer expectations. Kyle and Greg examine the rise and pullback of players like Amazon, Kroger, and Ocado, compare U.S. and European fulfillment models, and look ahead to what may finally make grocery e-commerce work at scale—from smaller, faster store formats to smarter cold-chain solutions.
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