In this episode, Mike Halpern welcomes Chad Harrison, the Director of Franchise Development at DoodyCalls, to discuss the unique niche of pet waste management and the growth of the franchise under Authority Brands. Chad shares his journey from the restaurant industry to franchising, highlighting the challenges and rewards of transitioning to a business that many might overlook due to its humorous nature. He emphasizes the importance of customer demographics, revealing that the primary clientele consists of middle-class families and retirees who value the convenience of pet waste management services.

Chad also addresses common misconceptions about the business, such as the belief that it caters only to affluent customers or is a seasonal service. He explains how DoodyCalls operates year-round, servicing both residential and commercial clients, including airports and dog-friendly establishments. The conversation delves into the operational efficiencies and technological advantages that set DoodyCalls apart from competitors, making it an attractive option for prospective franchise owners looking for a scalable and essential service in the pet care industry.

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Mike Halpern, CAFC
mike@franchiseqb.com