This podcast episode elucidates the journey of a small business owner who has successfully established a vibrant venue within the hospitality sector.

Alex Gavioli is a very experienced and successful owner of two of the best venues in Melbourne: Don's in Prahran & Cordelia in Carlton.

Alex shares insights on how his initial vision for the venue evolved into a thriving community hub that resonates with both younger and older generations alike. Furthermore, we delve into the significance of fostering a positive work culture and the necessity of ensuring safety and inclusivity within the hospitality environment.

The episode concludes with a forward-looking perspective, contemplating the future of the industry and the importance of genuine connection among all stakeholders.

Takeaways:

• The discussion elucidates the significant challenges inherent in cafe hospitality, which demands high service expectations at early hours.
• The podcast highlights the importance of adaptability within the hospitality sector, particularly with respect to menu offerings and staff dynamics.
• A salient point raised pertains to the critical nature of creating a safe and inclusive environment for all employees in the hospitality industry.
• The speakers emphasise the impact of social media on venue visibility and the necessity of maintaining an authentic customer experience.
• The conversation underscores the evolving nature of customer expectations and the vital role of leadership in fostering a positive workplace culture.
• Lastly, the episode reflects on the necessity of continuous innovation to remain relevant in the competitive landscape of hospitality.

Find out all about Open Pantry Co. on the link here