Ep86 Learning from what goes wrong (and why it matters) – Dave Rogers
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Ep86 Learning from what goes wrong (and why it matters) – Dave Rogers
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概要
Dave Rogers challenges the way organisations respond when things don’t go to plan – and why getting it right matters more than ever. Dave, known as The Business Explorer, is an award-winning business consultant, author and TEDx Speaker.
Drawing on lessons from the hospitality industry, he explains how great businesses spot friction early, own their mistakes, and actively learn from feedback to create better experiences.
Inspired by Black Box Thinking, Dave explores how airlines use near-misses and failures to improve systems, and contrasts this with more defensive cultures in other sectors, including healthcare. The result? Powerful insights into how transparency, learning, and accountability shape outcomes for customers, employees, and entire ecosystems.
DAVE ROGERS https://linktr.ee/thebusinessexplorer Dave mentions the book, Be More Pirate by Sam Conniff Allende: https://amzn.asia/d/0cAGdvjc
THE SALES DOCTOR
The Next Level Sales Impact Online Program https://thesalesdr.com.au/online-program/
The Sales Revolution Book https://thesalesdr.com.au/the-sales-revolution-book/
The Sales Doctor https://thesalesdr.com.au/
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