Ep801 | How One Patient Interaction Changed My Business
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Ep801 | How One Patient Interaction Changed My Business
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In this episode, Doc Danny shares a powerful story from the early days of his clinic that completely changed how he views client care. After proudly boasting about his low visit average, a 50-year-old marathoner sat him down and explained exactly why she wanted ongoing care—and how he was missing the bigger picture.
🔑 Key Takeaways:
✔️ Stop chasing the lowest visit average – You're not winning by rushing clients out the door.
✔️ People want a guide – Especially when they have big physical goals. Be that person.
✔️ Ask better questions – "What do you want to do now that you're out of pain?" can change lives.
✔️ Performance care = recurring revenue – And happier clients who stick around.
✔️ Don't wait to learn the hard way – Build this into your process from day one.
🎯 Whether it's helping someone run a marathon in all 50 states, row across the Atlantic, or hike across Ireland—your business can be a launchpad for big dreams.
💡 Inspired by this? Share it with a fellow clinician and leave a review to spread the message.
🔹 Ready to build a practice that helps people beyond pain? Book a strategy call: physicaltherapybiz.com
🚀 Try Clare AI for free → MeetClaire.ai