In this episode, I have a special conversation with Claire Lutton, the US team lead for member support at HomeExchange, a French B Corp company. As a member myself for the past three years, it was a pleasure to delve into how this platform creates such personal and unique travel experiences. We discuss how swapping homes is not just about finding a place to stay, but about connecting with people, living like a local, and even finding support in unexpected situations.

• A Personal Way to Travel: Home swapping offers a more personal and respectful alternative to hotels, allowing you to immerse yourself in a local culture and connect with your host.
• More Than Just Holidays: The platform can be a vital resource for more than just travel, providing accommodation for emergencies, family reunions, or even as a temporary workspace with a change of scenery.
• A Strong, Supportive Community: With a very low cancellation rate, the platform is built on a foundation of mutual respect. In the rare event of a cancellation, the support team successfully finds a replacement in over 90% of cases.
• Bridging Language Gaps: HomeExchange effectively supports its global community by using integrated translation tools and a 24/7 SOS service to handle urgent issues in any language, ensuring members always feel supported. I also integrates with a very easy-to-use and helpful chatbot.

Claire Lutton is the Team Lead of the Member Support Team for the US at HomeExchange. Originally from France, she has lived in the US for over two decades and has always worked in roles that utilise her bilingual skills.

• HomeExchange: homeexchange.com
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• LinkedIn: Sonia Kampshoff
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