Did you know every time a hospitality business loses a staff member, it costs around $6,834? And with turnover sitting at 80%+ in some places, that number adds up fast. When I was working at Dan Murphy’s, I remember how frustrating it was trying to get my team to the next stage of training.Every time we’d start making progress, there’d be turnover. Someone would leave, a new person would come in, and we’d be right back at square one. It made everything slow down.And sometimes people jumped into hospitality with zero experience. No idea how to read customers, no idea how to handle a tricky situation, no idea about the small things that actually make people feel welcome. That’s when customers can have the wrong experience, and in hospitality, that can hurt a business fast.That’s why I love the idea of Knowbie. It doesn’t just throw information at staff, it helps them think. It gives them the confidence to make decisions and to deal with people. In this week’s Vino Visionaries, I sat down with Crystal Hamilton, the founder of Knowbie, to talk about how this platform is changing the way hospitality trains and retains its people.📲 Follow us on Instagram: www.instagram.com/vino_visionaries_podcast▶️ Explore more episodes on our YouTube channel: @vino_visionaries🌐 Visit our website: https://www.rethinkingwine.app/👥Connect with Crystal Hamilton: / crystal-hamilton-8ab50119

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