On the 60th episode of Enterprise AI Innovators, hosts Evan Reiser (CEO and co-founder, Abnormal AI) and Saam Motamedi (Greylock Partners) speak to Ronald White, the former CIO of Avanade. Ronald brings deep experience leading global enterprise IT at Avanade and shares actionable lessons from orchestrating large‑scale AI adoption across business functions.

Quick hits from Ronald:

On moving beyond surface-level AI: "What are we going to get past these little parlor tricks and actually do something that impacts the enterprise?"

On proving value through AI adoption: "A lawyer using general AI technology will 100 percent of the time beat a lawyer who is not. Period. End of statement."

On early enterprise wins with AI: "You’re changing the game right away... and so if you don’t stay on top of it and iterate and iterate and iterate, you lose."

Recent Book Recommendation: Destiny of the Republic by Candice Millard

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Enterprise AI Innovators is a show where top technology executives share how AI is transforming the enterprise. Discover more great lessons from tech leaders and experts in emerging AI technologies at https://www.enterprisesoftware.blog/

Enterprise AI Innovators is produced by Josh Meer

On the 59th episode of Enterprise AI Innovators, hosts Evan Reiser (CEO and co-founder, Abnormal AI) and Saam Motamedi (Greylock Partners) welcome Sanjay Macwan, Chief Information Officer at Sprinklr. Sanjay explains how Sprinklr is using AI to enhance customer experience at scale by reducing friction, making engagement intuitive, and ensuring every user feels heard. He also shares practical examples of how internal operations are being optimized through AI.

Quick hits from Sanjay:

On transforming billing with AI: "That workflow from sending a bill to collecting the cash can be incredibly complex. I did solve that in my prior work using AI."

On Sprinklr's AI architecture: "Now we have a platform with three rich components: custom models, GenAI, and allowing our customers to integrate their own models."

On AI making customer experience feel more human: "Even if they couldn't solve the things because there are some physical barriers, I got heard. They heard me. They genuinely reacted to me."

Recent Book Recommendation: All in on AI by Thomas Davenport and Nitin Mittal

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Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise AI Innovators is a show where top technology executives share how AI is transforming the enterprise. Each episode covers the real-world applications of AI, from improving products and optimizing operations to redefining the customer experience.

Find more great insights from technology leaders and enterprise software experts at https://www.enterprisesoftware.blog/

Enterprise AI Innovators is produced by Josh Meer.

On the 58th episode of Enterprise AI Innovators, hosts Evan Reiser (Abnormal AI) and Saam Motamedi (Greylock Partners) talk with Jaime Montemayor, Chief Digital & Technology Officer at General Mills. They’re reimagining what a food company can be by leveraging AI to reduce waste, tailor marketing, optimize supply chains, and accelerate product innovation. Jaime shares how strategic clarity, cloud-first infrastructure, and clean data enabled these AI transformations, and why being a hands-on, tech-forward CIO is essential to leading through change.

Quick hits from Jaime:

On operational AI scale: "As of today, we have thousands of those machine learning models running day in and day out in the company. And with those models, our teams have the benefit of being able to do predictive analytics to run their business on a day-to-day basis.”

On generative AI adoption: “Up to 30 percent of our workforce is using this new technology consistently. We have some functions like HR... the use rate goes all the way to 65, 75 percent... doing performance assessments or helping people develop specific development plans.”

On ROI and accountability: “In most cases, the value proposition is about driving efficiency, improving time to market, reducing cost, growing the top line. And what I’ve done is that I partner with my CFO... they keep the score for every investment that we make in our organization.”

Recent Book Recommendation: Rewired by Eric Lamarre, Kate Smaje, and Rodney Zemmel

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Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.

Enterprise AI Innovators is a show where top technology executives share how AI is transforming the enterprise. Each episode covers the real-world applications of AI, from improving products and optimizing operations to redefining the customer experience.

Find more great insights from technology leaders and enterprise software experts at https://www.enterprisesoftware.blog/

Enterprise AI Innovators is produced by Josh Meer.