Ensuring Heart-Led Leadership with Amy Hom
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Ensuring Heart-Led Leadership with Amy Hom
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What does it mean to lead with both heart and high standards?
Amy Hom, Chief Operating Officer at Barcelona Wine Bar and Co-Founder of GLEAM, shares how she builds world-class hospitality cultures rooted in care, curiosity, and consistency.
In this episode, you’ll learn:
Why exit interviews are too late, and how "stay interviews" reveal what truly keeps people inspired and engaged
The five questions every leader should ask to understand what’s working (and what’s not)
How to be “easy on people, tough on standards” without losing empathy or expectations
How to make development not just a “program,” but a cultural operating principle
Why the best leaders act as “chief repeating officers” to build clarity, trust, and consistency across teams
A masterclass in modern, people-first leadership from one of the industry’s most respected operators.
Amy’s creative inspiration:
Books: Unreasonable Hospitality by Will Guidara and The Five Dysfunctions of a Team by Patrick Lencioni
Brand: Patagonia
Songs: “9 to 5” and “Here You Come Again” by Dolly Parton