In this episode of the Builders Bible podcast, Andrew Hathaway speaks with Tom Teynor, the president and CEO of Bell Plumbing, a century-old home service company. They discuss Tom's journey in the industry, the growth strategies that have propelled Bell Plumbing forward, and the challenges faced in the home service sector, including skilled labor shortages and inflation. Tom emphasizes the importance of technology and AI in enhancing customer experience, shares valuable lessons learned from mistakes in customer service, and discusses the future of the home service industry, highlighting the need for trust and the elevation of skilled trades. The conversation also touches on innovative financing solutions for home services.

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