EP44 - Beyond the Pilot: Scaling Ambient Listening at Sutter Health - Dr. Veena Jones and Stephanie Driscoll
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EP44 - Beyond the Pilot: Scaling Ambient Listening at Sutter Health - Dr. Veena Jones and Stephanie Driscoll
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概要
In this episode, we're joined by two leaders from Sutter Health who are scaling ambient listening across their enterprise: Dr. Veena (Goel) Jones, Chief Medical Informatics Officer, and Stephanie Driscoll, Vice President of Digital Implementation.
In 2025 alone, Sutter onboarded more than 3,100 clinicians to ambient listening—moving well beyond pilot programs to true system-wide adoption. Together, they share what it takes to make that scale possible, from EHR integration and workflow redesign to governance, training, and change management.
Key Takeaways- Ambient listening only scales when the EHR foundation is ready. Workflow standardization and template cleanup made enterprise adoption possible.
- In 2025, Sutter onboarded more than 3,100 clinicians—moving ambient listening beyond pilot and into system-wide infrastructure.
- AI adoption is operational, not just technical. Governance, enrollment processes, and structured onboarding determined success.
- Clinicians pulled the technology. Ambient listening spread because it reduced cognitive burden—not because it was mandated.
- Full Epic integration eliminated friction and accelerated both ambulatory and inpatient adoption.
- Ambient listening is a gateway. Documentation is just the beginning—queued orders and future AI workflows depend on foundational readiness.
00:00 | Enterprise Change Management and Ambient Listening
01:30 | Welcome to Beyond the Blueprint
02:30 | Why Ambient Listening Is More Than Hype
03:25 | Meet the Leaders: Sutter Health's AI Scale Strategy
05:00 | Early Physician Reactions: "This Changed My Life"
06:05 | From Pilot to Enterprise Enrollment
07:40 | Standardizing Epic to Prepare for AI
09:20 | Governance, Safety, and Clinical Oversight
11:00 | Integrating Ambient Listening Directly into Epic
13:30 | The Role of the Digital Academy in Scaling Adoption
15:45 | Reducing Cognitive Burden at the Bedside
18:00 | Scaling Across Ambulatory and Inpatient Settings
20:30 | Structured Intake and Monthly Onboarding Waves
23:00 | Protecting Coding Integrity and Revenue Cycle
27:15 | Beyond Documentation: Orders and Workflow Automation
29:00 | Measuring Impact: Charting Time and Pajama Time
31:45 | Why Clinicians Pulled the Technology
34:00 | Preparing the EHR Foundation for Future AI
36:30 | What It Really Takes to Move Beyond the Pilot
38:50 | Closing Thoughts: Ambient Listening as Infrastructure