🎙️ About the Show

Beyond Product Podcast is brought to you by ⁠Rootquotient⁠ - Canada's Leading Product Engineering company.

Join host Moshe Mikanovsky in an insightful conversation with Ryan, Founder of Crash Labs, a product studio building reliable AI voice agents designed for small and medium-sized businesses.

Starting from a QA and testing platform for AI agents, Crash Labs evolved into building “Sunday” — a voice AI agent that not only handles calls, bookings, and customer interactions but continuously improves itself through internal feedback loops and evaluation systems.

In this episode, we explore what it takes to build reliable AI agents, why quality matters more than capability, and how young founders are rethinking how products are built in the age of AI.

🔍 In this episode, we unpack: • Why most AI agents fail in production due to lack of reliability • The shift from testing AI agents to building them • How voice becomes the entry point for AI adoption in SMBs • Balancing capability vs reliability in AI products • Lessons from building fast, talking to users, and iterating early

From brokers and clinics to service-based businesses, Crash Labs is building AI agents that help companies manage calls, automate workflows, and improve operations without needing technical expertise.

If you’re a founder, product builder, or working on AI-driven products — this episode is for you.

Don’t miss this deep dive into AI agents, product development, and building reliable systems in an evolving technology landscape. Subscribe now for actionable insights and stay ahead in the world of AI, startups, and product innovation. 🚀

Ryan is the Founder of Crash Labs, an applied AI product studio focused on building reliable voice agents for small and medium-sized businesses. With a background spanning math, engineering, and self-taught product building, Ryan is focused on creating AI systems that are both powerful and trustworthy in real-world environments.

Moshe Mikanovsky is a Product Management Coach helping companies build lean software products with his unique experience in engineering and managing products for 30 years.

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