In this episode of All in the Delivery, they bring on retired driver and Circle of Honor member of 25 years safe driving Vic Wirhowski to discuss the evolution of UPS, focusing on the changes in company culture, service quality, and appearance standards over the years. They share personal anecdotes and reflect on how the industry has shifted towards profit-driven priorities, often at the expense of safety and service. The conversation highlights the gradual decline in standards and professionalism, as well as the impact of technology and cultural shifts on the workforce. In this conversation, the speakers reflect on their experiences as UPS drivers, discussing the evolution of the job, the impact of technology, and the changes in company culture over the years. They share personal stories about navigating challenges, including pension cuts and the restoration of benefits, while emphasizing the importance of recognition and morale in the workplace. The discussion highlights the contrast between past and present experiences, illustrating how the driving profession has transformed and the lasting legacy of service within the company.

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Takeaways

The importance of acknowledging supporters and community. Personal stories can illustrate broader industry issues. Career changes can bring a sense of relief and fulfillment. Company changes often lead to a decline in service quality. Profit-driven decisions can compromise safety and service. The deterioration of standards is often gradual and unnoticed. Appearance standards were once strictly enforced in the industry. Technological advancements have changed operational practices. Cultural shifts have influenced company policies on appearance. The balance between evolution and maintaining standards is crucial. The job has become easier due to technology like GPS. Pension cuts were a significant concern for retirees. Restoration of pensions brought relief and gratitude. Company morale has declined with fewer recognition events. Drivers used to feel appreciated with regular rewards. The culture of the workplace has shifted over the years. Recognition for safe driving has diminished. Corporate messages often focus on safety outside of work. There are always employees who resist hard work. Legacy and service are core values for long-term employees.

Chapters

00:00 Introduction and Acknowledgments 01:49 Personal Stories and Experiences 06:18 New Beginnings and Routes 08:52 Company Changes and Service Quality 13:03 The Slow Deterioration of Standards 17:35 Impact of COVID-19 on Operations 20:16 Leadership Changes and Their Effects 21:37 The Evolution of Driver Appearance Standards 24:32 Technological Advancements in Delivery 30:45 Changes in Union Regulations and Pension 37:44 Reflections on Job Expectations and Experience 44:08 Pension Cuts and Morale Issues 45:16 The Importance of Morale in the Workplace 46:52 Challenges with Team Dynamics 48:28 Recognition and Appreciation in the Workplace 50:27 The Shift in Company Culture 52:10 Technical Difficulties and Communication 53:57 Reflections on Union and Safety 56:27 Founders Day and Company Traditions 59:03 Positive Perspectives on Company Experience

THE OPINIONS EXPRESSED OR VIEWS EXPRESSED ON THIS PODCAST ARE THOSE OF THE HOSTS AND GUESTS AND DO NOT NECESSARILY REFLECT ANY DELIVERY COMPANY