In this episode, Priya Ranjan Mohanty speaks with Navneet Gupta, Founder & CEO of ServiceGTD (Get Things Done) - a platform solving elder care and concierge services for NRIs whose parents live back in India.Navneet shares his personal journey as an NRI who realized the massive gap in India's elder care ecosystem. With no single reliable platform for NRIs to arrange care for aging parents remotely, he built ServiceGTD - a trusted concierge that handles everything from caretakers and nurses to daily errands. He discusses the fragmented service landscape, partnering with local providers across India, using AI chatbots to bridge timezone gaps, quality control challenges, and the emotional weight of caring for loved ones from thousands of miles away.Chapters:00:00 - Introduction00:36 - What is ServiceGTD?01:04 - Why the Name GTD (Get Things Done)03:30 - The NRI Problem: Elder Care Gap in India04:54 - Problems ServiceGTD Solves08:30 - COVID as an Eye-Opener for Elder Care10:05 - Building the Platform & Service Categories12:45 - Care at Home: Attendants & Nurses16:30 - Using AI & Chatbots for 24/7 Support18:28 - Operating as a Young Company with Partners22:26 - Vetting & Selecting Service Partners25:30 - The Onboarding & Fulfillment Process26:15 - Scaling Pan-India: City-by-City Strategy28:30 - Quality & Trust: Refusing Bad-Fit Customers32:00 - Advice for Aspiring Entrepreneurs32:52 - Closing Remarks---About ELI Podcast:ELI (Entrepreneur's Live Interviews) brings you inspiring stories from India's startup ecosystem. Real founders, real journeys, real insights.Website: https://eli-podcast.com