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This months Podcast is focusing on the Clinical Advice Line. Leigh is one of the trusts Clinical Assessment Service (CAS) Assistants who will generally answer and call for the Clinical Advice Line (CAL). We discuss what she may ask and what a clinician may need ready when calling the CAL. Secondly, we talk to Sarah, one of the departments Clinical Navigators, a role previously titled Clinical Coordinator. Sarah talks about the role, what advice and support we look to give, when we answer a request. And finally, Richard Smith, Emergency Operation Centre (EOC) Clinical and Strategic Project Lead who talks about the future of the CAL.

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Welcome to Novembers Podcast.

This months edition is focused on Sepsis. Such a huge subject which has become a real focus for EEAST and how we treat in the community and pre hospital.

We are lucky to be joined by a survivor of this serious condition, EEAST staff member Tracey Hayward. Tracey speaks openly about what its like as the patient being treated.

Also joining us is James Hammond, Senior Paramedic from West Suffolk, and Manny Sevillano, an Advanced Practitioner who works for both EEAST and in an MSE Acute. Both experienced clinicians with a passion in the Pre Hospital Care of a septic patient and keen to support the message and the importance in delivering life saving treatment.

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In this episode Ed Green, the Patient Safety Improvement Specialist and Sarah Garner, the Patient Experience Improvement Manager has a chat with our EEAST Community First Responder Manager (CFR) and Paramedic, Clare Ruddy and also Community First Responder and CFR Training Officer, Christine Cheetham.

We discuss the Community First Responder (CFR) role in EEAST, what part they play and when are they despatched to a 999 call.

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In this episode Ed Green, the Patient Safety Improvement Specialist and Sarah Garner, the Patient Experience Improvement Specialist has a chat with our Mental Health Practitioners Nicky Gordan and Clare Howe.

We discuss who the Trusts Mental Health Team are, their work around Right Care Right Person and how to utilise the most appropriate referral pathways for mental health support.

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TRIGGER WARNING- this podcast talks about the death of premature babies.

Working in the community means that clinicians can be faced with any type of incident. This means needing the right equipment to deal with whatever they face.

In the tragic and rare cases where a premature baby has died, it has been in the past difficult to find a safe and dignified solution for baby to be transported with parents. The cuddle pocket is designed to be a compassionate way of carrying a baby from the community to the hospital.

Back in 2021, Damon Wheddon, Clinical Lead, sat down with Jordan Nicholls, Jenni McClagish and Denise Kendall to talk about how the Trust commissioned the pockets and how to use them.

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In this episode Joanna Wells talks to Liam Dunn, Head of Patient Safety along with Patient Safety Specialists, Kirsty Wilson, Sancha Dennehy, Jen McClagish.

They discuss who the Patient Safety Team are, what do they do as a team, what they look at and what the teams responsibilities are..

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It's important to think about how we are safe on the front line, doing the work day in and day out, but how do our polices, processes and practices across an entire organisation impact the safety of our work?

Steven Shorrock is an interdisciplinary humanistic, systems and design practitioner interested in human work from multiple perspectives. He currently specialises as a human factors and safety specialist in air traffic control in Europe, but has worked across most safety critical sectors.

We talk about how policies can interfere with each other, how hierarchy impacts performance and reflecting on incidents in this fascinating chat.

Steven's blog can be found here Humanistic Systems and he's also on Twitter @StevenShorrock.

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