『Don’t Be the Single Point of Failure (EP 1071)』のカバーアート

Don’t Be the Single Point of Failure (EP 1071)

Don’t Be the Single Point of Failure (EP 1071)

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I had a great conversation with Mike Glasman, president of Vitalpoints IT Services in Los Angeles, because he came into the MSP world from a path many of us did not take. Mike spent years in channel and enterprise technology sales, working around major vendors and large solution providers before he became an MSP owner. That background taught him how to get in front of customers, ask better questions, evaluate vendors, and build credibility around difficult technical problems, even though he does not position himself as the person who has to fix every ticket. What really stood out to me was Mike’s insistence that the owner cannot be the single point of failure. He outsourced help desk work from the beginning, built a bench of people he could call on for specialized projects, and trained clients to use the support process instead of calling him directly. We also get into the realities of growing on the side, the high cost of client acquisition, one-year agreements, avoiding unnecessary tool commitments, and why your standard stack still needs room for exceptions when a client has an unusual backup, Wi-Fi, Mac, or large-data problem === Chapters 00:33 Meet Mike Glasman of Vitalpoints IT Services01:44 From Technology Sales to MSP Ownership03:06 Why Mike Skipped the MSP Franchise Model05:56 Growing an MSP While Keeping a Day Job09:26 Vitalpoints Services and Enterprise Sales Experience11:16 Wi-Fi Expertise and Solving Difficult Client Environments15:55 Vendor Management and Avoiding Trade Show Follow-Up19:00 24/7 Support, Outsourcing, and MSP Contracts23:02 Going Full Time and the Cost of Client Acquisition30:22 Backup Strategy for Large Data Environments36:06 Building an MSP That Does Not Depend on You40:49 Why the Owner Cannot Be the Single Point of Failure === Guests: Mike Glasman Website: https://www.vitalpoints.net/LinkedIn: https://www.linkedin.com/in/michaelglasman === Resources / Companies / Products / Books / Podcasts Datto ALTO: https://www.datto.com/products/alto/Druva: https://www.druva.com/Veeam Backup & Replication: https://www.veeam.com/products/veeam-data-platform/backup-recovery.htmlDell PowerProtect Data Domain: https://www.dell.com/en-us/shop/storage-servers-and-networking-for-business/sf/powerprotect-data-domainPax8: https://www.pax8.com/RUCKUS Networks: https://www.ruckusnetworks.com/Cisco: https://www.cisco.com/Aruba NetworkingWebsite: https://www.arubanetworks.com/APC by Schneider Electric: https://www.apc.com/Autotask: https://www.kaseya.com/products/autotask-psa/Kaseya: https://www.kaseya.com/CDW: https://www.cdw.com/SHI International: https://www.shi.com/Insight: https://www.insight.com/ === SPONSORS: Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.
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