When it comes to high-quality care, technology accelerates possibility—and people determine impact. In this episode, our guests explore the skills that leaders need to bring out the best of a tech-enabled world, and help make sure that the future of care in Canada is both high-tech and high-quality.

Guests:

• Dr. Jennifer Zelmer, President and CEO, Healthcare Excellence Canada
• Dr. Kendall Ho, Professor of Emergency Medicine, University of British Columbia, & Medical Director, HealthlinkBC 811 Virtual Physician Service

Learn More:

• Healthcare Excellence Canada
• HealthLinkBC 811 Virtual Physician Service

Summary:

00:00 Welcome and Introductions

04:31 Defining Quality Care

08:13 Safety Sets the Pace

10:23 Analogies for Guardrails

14:52 Co Design With Patients

15:48 Fixing Human Problems

16:41 High Performing Systems

21:59 Leader Playbook for Change

27:06 Developing Trust Based Leaders

32:00 Digital Health in One Word

Music: RetroFuture Clean and Breakdown, by Kevin MacLeod. Used under Creative Commons.

Why is Generative AI (GenAI)—AI that can create content in response to a user's prompt or request—so different from other technologies in health? Listen to this episode for thoughts on what you need to know to prepare yourself and your team for a GenAI world.

Guests

• Dr. Zayna Khayat, applied health futurist and keynote speaker with affiliations at AMS Healthcare, the Rotman School of Management, Deloitte, and Teladoc Health
• Will Falk, Senior Fellow at the C.D. Howe Institute; Executive-in-Residence at the Rotman School of Management; CSA Public Policy Fellow at the CSA Group

Learn More:

• AI in Action: Transforming Clinical Care Across Canada Environmental Scan

Summary

00:14 Welcome to the Podcast

03:56 Why AI Feels Different

04:16 GenAI vs Predictive vs Agentic

06:00 AI Empowered Patients

09:14 New Interoperability Reality

10:17 From Digital to AI Systems

19:51 Leadership Skills for AI Era

25:17 Mindset Shifts

28:38 One Word Takeaways

Music: RetroFuture Clean and Breakdown, by Kevin MacLeod. Used under Creative Commons.

What does it take to protect a key strategic asset— our health data — in an era of accelerating AI? In this episode, we explore why data sovereignty is a strategic imperative for Canada, and the digital health future we stand to build — or lose.

Guests:

• Dr. Kumanan Wilson, Specialist in General Internal Medicine at The Ottawa Hospital; Chief Executive Officer/Chief Scientific Officer, Bruyère Health Research Institute; Vice President Research & Academic Affairs, Bruyère Health; and Chief Scientific Officer of CANImmunize Inc.
• Michael Geist, Canada Research Chair in Internet and E-Commerce Law at the University of Ottawa.

Learn More:

Ensuring the sovereignty and security of Canadian health data

The catch-22 of Canadian digital sovereignty

e-Health Conference and Tradeshow

Summary:

00:00 Why Canada's health data matters in the age of AI

01:41 Kumanan's journey: from public health to building an immunization app

03:38 Michael Geist's path: law, tech policy, privacy & data

05:22 Defining data sovereignty

09:40 When laws collide

15:27 Health benefit vs economic benefit

20:43 Practical safeguards and strategies

26:23 Learning from global examples

30:15 Closing reflections

Music: RetroFuture Clean and Breakdown, by Kevin MacLeod. Used under Creative Commons.