In this Office Hours episode, Grace Van Hollebeke sits down with George Munguia, co-founder of Coconut VA, to talk about the silent killer of most growing businesses: operator mode.

Most founders are stuck in the weeds, working in the business instead of on it. George shares exactly how he broke out of the cycle by building systems, creating SOPs, and delegating with intention — even on a scrappy budget.

Grace and George break down the subtle signs that you’re stuck in operator mode without even realizing it, how to delegate without sacrificing quality or control, and a step-by-step method for creating SOPs—even if you’re a solopreneur. They also dive into what to focus on once you free up your time, the biggest mistakes people make when outsourcing, and why just “posting on social” isn’t a real growth strategy. If you’re feeling overwhelmed and can’t seem to scale, this episode will help you reclaim your time and get back to being the CEO.

Key Moments:

• What is operator mode and why founders get stuck in it
• Why most people refuse to delegate (and how to get over it)
• How George trains VAs to be autonomous using Loom + AI
• The mindset shift every founder has to make
• Building a repeatable growth engine with data
• Social media vs. real marketing strategies
• A 24-hour challenge to audit your time and get out of the weeds

Key Takeaways:

• Delegating doesn’t mean losing control—it means creating leverage
• Your ego is often the biggest barrier to scaling
• SOPs aren’t just for teams—they're for future you
• Most social content doesn't drive growth without a real strategy
• Tracking time and ROI is the fastest way to figure out what to drop

Follow Along:

• Grace Van Hollebeke: LinkedIn
• George Munguia: LinkedIn

Try This Challenge:

This week, audit your calendar. Write down everything you do. Highlight what only you can do—and delegate the rest.

Need help building SOPs or hiring a virtual assistant? Lucia CoPilots can get you out of the weeds. DM Grace on Instagram (@GraceVanHoll) for recommendations.

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