In our third conversation with Ken Wright, former Chief Operating Officer of Royal Mail, we turn to something none of us can avoid: conflict.In previous episodes, Ken shared how God took him from a teenage conversion and the "upper room" of 1972 to one of the most senior leadership roles in the UK. In this episode, he takes us inside the 1996 national postal strike — a dispute that stopped the nation's post but not the mail piling up behind it, with businesses, hospital letters, and cheques caught in the backlog, and the media, politicians, unions, staff and board all watching. Ken describes it as being in a bunker in a war zone: 24/7, with communication as the only real weapon.But this conversation reaches far beyond Royal Mail. Ken argues that conflict itself is not the problem — the failure to resolve it is. He explains why so many Christians bury their heads in the sand, why big churches quietly avoid each other while small churches lose people out the back door, and why Jesus in Matthew 5 leaves no room for a trail of unresolved conflict.Along the way, Ken unpacks the ACAS arbitration that changed his view of mediation, the 24 hours he spent briefing 500 staff face to face rather than letting a message filter down, the discipline case where he dismissed a young man and then helped him find his next job, and the danger of dressing up a personality clash as a theological issue.Underneath it all is grace and truth — in that order. As Ken puts it, we usually get it backwards: a soft mind and a hard heart, when what we need is a hard mind and a soft heart. And the reason he keeps returning to grace is simple — he knows how much he himself has been forgiven.Whether you're leading an organisation, serving in a church, or navigating a fracture in your own family, this conversation offers hard-won wisdom on facing conflict rather than fleeing it. Blessed are the peacemakers.#RoyalMail#Prayer

In our second conversation with Ken Wright, former Chief Operating Officer of Royal Mail, we explore the timeless leadership principles that shaped both his remarkable career and his walk with Christ. In our first conversation, Ken shared how God led him from a teenage conversion to one of the most senior leadership roles in the UK, with responsiblity for 130,000 employees and a £5 billion budget. In this episode, Ken reflects on the lessons he learned along the way—from leading through change and crisis to developing people, making difficult decisions, and discovering why "the greatest leaders are servants first".Drawing on memorable stories from his years at Royal Mail, Ken explains why "people support what they help create," why leaders must communicate the "why" behind every decision, and why "facts are your friends—but intuition still has its place". He also shares memorable stories about an executive parking space that became an award for the "Employee of the Month", the postcard that kept hostage Terry Waite alive, and the difficult decision to dismiss an employee while still offering him hope for a better future.Inspired by the words of Jesus and Martin Luther King Jr., this conversation challenges the world's view of leadership. As Ken reminds us, "Everybody can be great because anybody can serve."Whether you lead a business, a church, a charity, a team, or simply want to have a greater influence on those around you, this conversation is full of practical wisdom, profound insights, and leadership lessons forged over a lifetime.

In this episode I sit down with Ken Wright for a warm, story-filled conversation about faith, leadership, and a career that took him from a working-class upbringing in Liverpool to the boardroom of Royal Mail.Ken shares how his mother's unexpected conversion at a Billy Graham event in 1966 planted a seed he initially dismissed—until a strange encounter with a spoof book on UFOs set him on a personal mission to disprove Christianity altogether. What followed was months of investigating the resurrection for himself, and a decision, as a university student, to give his life to Christ.Together, we explore how that decision led Ken into "the Upper Room"—a Liverpool youth revival that began as a two-week outreach and became a decade-long movement, drawing hundreds of teenagers, many from broken and abused backgrounds, into a transformed faith. We also trace his remarkable career: turning down promotions, swapping jobs against his boss's warnings, and rising—without ever applying—to become Chief Operating Officer of Royal Mail, all while keeping church and family as his first priority.In this episode, we discuss:•⁠ ⁠How a skeptical teenager's private mission to disprove Christianity led him to faith•⁠ ⁠The story of "the Upper Room" and a revival among Liverpool's most overlooked young people•⁠ ⁠Leading without hierarchy—and why servanthood, not status, defines real leadership•⁠ ⁠Choosing family and church over career advancement, even when it made no sense•⁠ ⁠Steering Royal Mail through a national strike and a record-breaking 25-hour negotiation•⁠ ⁠What it looks like to seek first the Kingdom of God in ordinary working lifeWe also reflect on the Upper Room's 40-year reunion—some who'd walked away from faith, others who became vicars and missionaries—and why the seeds planted decades ago are still bearing fruit today.Let me know your thoughts in the comments—where in your own life can you see God quietly preparing you for what's next?#DancingWithWisdom #KenWright #RoyalMail #ChristianLeadership #Faith #ServantLeadership #Revival