Customer Success - The clue is in the name.
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Customer Success - The clue is in the name.
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Customer Success is one of the most important roles in tech. Get it right and you retain customers, drive growth, and add millions to the bottom line. Get it wrong and the cost to an organisation can be just as significant.
And yet chances are you've never heard of it. Let alone considered it as a career.
Jana Zafirovska has built an entire career in Customer Success and in this episode she breaks down what the role actually looks like from the inside. The variety, the pressure, the global reach, and how AI is already changing the way the best in the field operate. She also gets honest about the hard parts. And why, despite them, this is a career she wouldn't trade.
If Customer Success isn't on your radar maybe it should be.
Twenty minutes. One person. One real career. No filter.