『Customer Experience Patterns Podcast』のカバーアート

Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

著者： Sam Stern
無料で聴く

概要

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.

Sam Stern マネジメント マネジメント・リーダーシップ マーケティング マーケティング・セールス 経済学
エピソード
  • The CX - EX Leadership Your Company Needs

    The CX - EX Leadership Your Company Needs
    2026/03/12

    Mary Poppen on LinkedIn


    Her company, Hrizons EX, on LinkedIn


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    続きを読む 一部表示
    23 分
  • Your Customers Lives In The Future - Meet Them There

    Your Customers Lives In The Future - Meet Them There
    2026/03/05

    Lisa Feldman Barrett's book: How Emotions Are Made


    George Loewenstein study: Anticipation and the Valuation of Delayed Consumption


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    続きを読む 一部表示
    7 分
  • Great CX Is Built On Great Collaboration with Sarah Andrews

    Great CX Is Built On Great Collaboration with Sarah Andrews
    2026/02/26

    Sarah Andrews on LinkedIn


    Cupola CX


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    続きを読む 一部表示
    36 分
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