『Customer Experience Patterns Podcast』のカバーアート

Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

著者： Sam Stern
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Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.

Sam Stern マネジメント マネジメント・リーダーシップ マーケティング マーケティング・セールス 経済学
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  • The Exponential CX Team: How One CX Team Increased Its Impact By 50X

    The Exponential CX Team: How One CX Team Increased Its Impact By 50X
    2025/08/07

    The Power Core Concept from Jeanne Bliss, the original Chief Customer Officer.


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    続きを読む 一部表示
    8 分
  • CX Execution Secrets With Salman Sharif

    CX Execution Secrets With Salman Sharif
    2025/07/31

    Salman Sharif on LinkedIn


    CSMs are Linchpins


    Experience Design Project Execution Tips


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    続きを読む 一部表示
    29 分
  • What Proust, Mad Men And Steven Bartlett's Barber Can Teach CX Teams About Creating Memories

    What Proust, Mad Men And Steven Bartlett's Barber Can Teach CX Teams About Creating Memories
    2025/07/24

    The clip of the famous Carousel pitch scene (it's all about nostalgia, and it will make you nostalgic for peak tv)


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    続きを読む 一部表示
    6 分
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