In this episode, culture expert and experienced people leader Justine Whitaker joins Luke Fisher to unpack the transformation of the talent space by Artificial Intelligence (AI). With experience spanning various people leadership roles, Justine shares how she's studied AI through the lens of human-centered design.

The core message is a call for humans to be "crew, not passengers" on the AI journey, emphasizing the need for questioning, accountability, and active collaboration. Justine discusses the immense value of AI applications that break down organisational silos, aggregate real-time data from across the business (like customer and employee experience), and demonstrate tangible ROI.

The conversation addresses major hurdles in AI adoption, focusing less on technical gaps and more on philosophical, ethical, and trust-related challenges. They explore the risks of human dependency and the psychological bias of "algorithmic aversion" (being more critical of machine mistakes). Ultimately, Justine suggests the Chief People Officer (CPO) role should evolve, collaborating closely with technology leaders to leverage AI for predictive strategic work. The episode closes with a practical habit: spending a non-negotiable 15 minutes daily exploring AI to future-proof one's career.

Justine Whitaker – Experienced People Leader & Culture Strategist Justine Whitaker is an experienced people leader and culture strategist who has been diving deep into how AI is transforming the talent space, focusing on human-centered design and collaboration.

Episode Outline

• Crew, Not Passengers Why humans must be accountable and proactive in the AI journey, not passive participants.
• The AI Deep Dive Justine’s focus on studying AI through the lens of human-centered design.
• Silo-Breaking Applications The value of AI that aggregates data (e.g., CX and PX) to prove business impact.
• Trust, Risk, and the Black Box Addressing ethical and philosophical challenges, including human dependency and "algorithmic aversion."
• Building Trust in AI The importance of a good first impression and using AI to solve "a problem that really matters."
• The Future CPO A vision for a hybridized CPO/CTO role and leveraging AI for strategic, predictive work.
• AI as Collaborator How AI automates mundane tasks and augments human intelligence, giving people more autonomy.
• Great Employee Use Cases Examples like instantaneous skills framework creation versus the traditional 12-month effort.
• The 15-Minute Rule The non-negotiable daily habit for future-proofing your career with AI.

Host & Show Info

Host Name: Luke Fisher

About the Host: Luke Fisher is the CEO of Mo, a platform that's all about helping teams create workplaces where people genuinely want to be. Luke's on a mission to show that brilliant company culture isn't just a nice-to-have but what makes teams thrive, feel connected, and do brilliant work together. Mo helps organisations around the world turn their values from poster-board promises into real, everyday habits that bring teams closer and give everyone a sense of purpose. It's culture you can actually see and feel in action.

Podcast Website: Culture in Action

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In this episode, Workplace Innovator and Transformation Leader Tom Kegode joins Luke Fisher to reflect on his three-year journey driving major culture shifts at Lloyd's Banking Group and the lessons he's taking into his new chapter. With experience ranging from branch cashier to designing hybrid work and leading transformation, Tom unpacks the power of human-centered change.

Tom introduces the Work Lab, a 30-day sprint methodology for accelerating change, and shares how he grew a grassroots movement of 7,000 "catalysts" to drive momentum. He reveals the surprising impact of introducing short-form video storytelling to senior leaders, fostering crucial multi-generational exchange. Full of practical tips, this conversation explores how to optimize meetings, build capability, and create a truly inclusive culture by valuing human connection above all else.

Tom argues that culture is the differentiator in a high-tech world, emphasizing that leaders must prioritize adaptability and "staying human" as the pace of change accelerates.

Tom Kegode – Workplace Innovator & Transformation Leader Tom specializes in helping organizations and leaders create great cultures and build future-proof ways of working using innovation, sprint methodologies, and human-centered design.

Episode Outline

• From Branch to Transformation Leader Tom's journey from frontline customer service to reimagining the future of work at a major bank.
• Work Lab: The 30-Day Accelerator How sprint-thinking can rapidly drive change, and the three phases of Tom's Work Lab methodology.
• Building Momentum from Grassroots The strategy behind empowering 7,000 "catalyst" colleagues to own and unblock change.
• Evolution of Leadership Storytelling Why senior leaders need to embrace short-form video and the power of multi-generational exchange.
• Making Meetings Matter Practical tips on applying the "three A's" to stop noise and enhance team efficiency.
• Evolution, Not Transformation Why continuous iteration and change fluency are essential in a world that never stops changing.
• Adaptability: The Most Critical Leadership Skill Addressing the human need for connection and culture in an increasingly high-tech world.
• Enhancing Human Virtues with Tech How AI and technology can be used to create truly personalized and meaningful people experiences.
• Stop Parties Creating a dedicated space to review and eliminate the activities that drain organizational energy.

Host & Show Info

Host Name: Luke Fisher

About the Host: Luke Fisher is the CEO of Mo, a platform that's all about helping teams create workplaces where people genuinely want to be. Luke's on a mission to show that brilliant company culture isn't just a nice-to-have but what makes teams thrive, feel connected, and do brilliant work together. Mo helps organisations around the world turn their values from poster-board promises into real, everyday habits that bring teams closer and give everyone a sense of purpose. It's culture you can actually see and feel in action.

Podcast Website: Culture in Action

Where to find us:

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In this episode, culture expert and author Colin D Ellis joins Luke Fisher to unpack why culture isn’t accidental—it’s a choice. With decades of experience transforming teams, Colin shares how real culture change begins with behaviour, not slogans.

From his early career as an untrained manager to building high-performing teams across sectors, Colin’s story is rooted in lived experience. He introduces his three-part model—leaders commit, managers build, employees own—and explains why most culture initiatives fail by skipping the middle. Full of practical insight, sharp candour, and memorable stories (including the best “least sh*t” workshop ever), this episode will change how you think about leadership and culture work.

With a focus on agency, skill-building, and daily habits, Colin shows that culture isn't a project—it's a practice.

Colin D Ellis – Author & Culture Transformation Expert
Colin helps organisations worldwide build intentional, human‑centred cultures through practical frameworks, behavioural insight, and clear leadership development strategies.

Episode Outline

From Flunking School to Culture Expert
How Colin’s early career sparked a lifelong focus on teamwork.

Leaders Commit, Managers Build, Employees Own
The simple model that underpins lasting cultural change.

Culture Isn’t Complicated—It’s Just Not Owned
Why most efforts fail, and how to make culture actionable.

The Skills Managers Don’t Get Taught
From expectation-setting to feedback, the practical toolkit managers need.

Small Changes, Big Impact
Meeting tweaks, email habits, and other fast fixes that build momentum.

You Can’t Copy Culture
Why rituals must be co-created and context-driven.

Beyond Quick Wins: Long-Term Culture Commitment
How leaders can keep culture evolving—and why it's never "done."

Measuring What Matters
Culture is measurable—if you know what to look for.

Real Threats to Culture
AI hype, bandwagon leadership, and smartphone addiction.

Culture Is Always a Choice
Colin’s closing message for leaders stuck in a cultural rut.

Host & Show Info

Host Name: Luke Fisher

About the Host: Luke Fisher is the CEO of Mo, a platform that's all about helping teams create workplaces where people genuinely want to be. Luke's on a mission to show that brilliant company culture isn't just a nice-to-have but what makes teams thrive, feel connected, and do brilliant work together. Mo helps organisations around the world turn their values from poster-board promises into real, everyday habits that bring teams closer and give everyone a sense of purpose. It's culture you can actually see and feel in action.

Podcast Website: Culture in Action

Where to find us:

Rate & Review on Apple Podcasts – This is the most impactful way to support the show.

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