In this episode, Charlotte Graham, People and Change Lead at Ocado Retail, joins Luke Fisher to explore how to make culture stick in a fast-moving, digital-first business. Charlotte shares how Ocado’s “high support, high challenge” model helps build a culture that balances ambition with wellbeing and why recognition is key to keeping people connected through change.

From embedding values into behaviour to turning resistance into advocacy, Charlotte offers a grounded, people-first approach to culture that resonates with any leader navigating transformation.

Charlotte Graham – People and Change Lead, Ocado Retail
Charlotte brings experience across IT, change, and HR. Her work focuses on helping teams navigate complex change while keeping people at the centre. At Ocado, she leads culture, engagement, and recognition (including via Mo) to build a high performance, values-led workplace.

Ocado Retail – One of the UK’s largest online supermarkets, combining world-leading tech with human-centered innovation. Its culture strategy empowers teams to thrive while delivering results.

Episode Outline

1. From IT to People and Culture
Charlotte’s journey from tech to HR and how both shape her work today.

2. Defining Culture in a Digital-First Business
How Ocado’s values and “high support, high challenge” model drive culture.

3. Turning Resistance into Advocacy
Why change skeptics often become the strongest champions (if heard).

4. Making Values Feel Real
How leadership behaviours and everyday moments bring values to life.

5. Change That Sticks
The role of alignment, feedback, and engagement data in long-term change.

6. Recognition and Engagement Data
How Mo helped boost recognition and engagement at Ocado.

7. The Future of Work and the Change Mindset
Why adaptability and learning are must-have skills for everyone.

Host & Show Info

Host Name: Luke Fisher

About the Host: Luke Fisher is the CEO of Mo, a platform that's all about helping teams create workplaces where people genuinely want to be. Luke's on a mission to show that brilliant company culture isn't just a nice-to-have but what makes teams thrive, feel connected, and do brilliant work together. Mo helps organisations around the world turn their values from poster-board promises into real, everyday habits that bring teams closer and give everyone a sense of purpose. It's culture you can actually see and feel in action.

Podcast Website: Culture in Action

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In this episode, Hazel Hogben, Chief People Officer at Unilode Aviation Solutions, shares how she’s helped reshape culture across a global aviation logistics business — with teams in 36 countries, many of whom don’t sit at a desk.

From stepping into a newly acquired company, to rewriting values, overhauling communication, and building recognition programs, Hazel explains how Unilode is building emotional connection across a distributed, operational workforce. She shares what’s worked, what’s been hard, and why true alignment with the business is the only way to make culture change stick.

This episode is full of practical insight for anyone leading culture in complex, deskless environments.

Guest Information

Hazel Hogben is Chief People Officer at Unilode Aviation Solutions, a global leader in ULD management and repair for the aviation industry.

Unilode Aviation Solutions operates in 36 countries, serving major airlines and advancing sustainable logistics through aviation cargo solutions.

Episode Outline

1. Walking into a Business on a Burning Platform
Hazel joined Unilode during major change and shares why culture was as urgent as strategy.

2. Communication as a Culture Catalyst
With half the team offline, Hazel introduced tools and practices for relevant, two-way, multilingual communication.

3. Rewriting the Company Values
Hazel explains how Unilode refreshed its values to reflect purpose, growth, and sustainability.

4. From Admin to Strategic Talent Partner
She discusses transforming HR into a proactive, business-aligned function and building L&D from scratch.

5. Recognition That Travels
From Employee of the Year to personalized decals on cargo boxes, Hazel shares how recognition became meaningful and visible.

6. Measuring What Matters
She outlines KPIs like labor turnover and internal promotions — and why floor-level conversations still matter most.

7. Advice for Leading Culture in a Deskless World
Hazel shares what really makes culture land, and why having a genuine tribe matters more than having a perfect plan.

Host & Show Info

Host Name: Luke Fisher

About the Host: Luke Fisher is the CEO of Mo, a platform that's all about helping teams create workplaces where people genuinely want to be. Luke's on a mission to show that brilliant company culture isn't just a nice-to-have but what makes teams thrive, feel connected, and do brilliant work together. Mo helps organisations around the world turn their values from poster-board promises into real, everyday habits that bring teams closer and give everyone a sense of purpose. It's culture you can actually see and feel in action.

Podcast Website: Culture in Action

Where to find us:

Rate & Review on Apple Podcasts – This is the most impactful way to support the show.

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In this episode, Paula Schneider, former CEO and now Honorary Vice Chair of Susan G. Komen, shares how she led the world’s largest breast cancer research and advocacy organization through one of the most ambitious nonprofit transformations in recent history. From consolidating 63 affiliates into one unified entity, to navigating a full pivot to remote work during COVID, Paula’s approach to mission-driven leadership is rooted in kindness, strategy, and personal experience — as both a breast cancer survivor and a daughter who lost her mother to the disease.

As we mark Breast Cancer Awareness Month, Paula offers a timely, powerful look into the inner workings of a purpose-led organization on a global mission.

Guest Information

Paula Schneider - is the Honorary Vice Chair and former CEO of Susan G. Komen, the world’s leading breast cancer research organization.

Susan G. Komen - With over $3.5 billion invested in breast cancer research, patient support, advocacy, and public health initiatives, Susan G. Komen is a global force in the fight against breast cancer. Its work continues to save lives and drive progress in early detection, treatment, and support for people living with metastatic breast cancer.

Episode Outline

1. From Fashion Industry to Breast Cancer Advocacy

Paula shares how her personal journey compelled her to leave a career in fashion and step into nonprofit leadership at Susan G. Komen.

2. Leading Organizational Change in a Mission-Driven World

When COVID hit, Paula acted quickly: merging 63 Komen affiliates, going fully virtual, and redefining how the organization delivered its mission.

3. Kindness as a Leadership Strategy

Paula unpacks how “kindness doesn’t mean softness.” She shares how Komen’s culture transformation elevated clarity, transparency, and accountability — and why kindness has become a foundational leadership principle at all levels.

4. Culture Rituals in a Remote Workplace

With no physical offices, Komen had to build new cultural glue. Paula shares how whole-company weeks off, “skip level” leadership calls, onboarding copilots, and live dashboards helped staff stay connected and aligned.

5. Supporting People Doing Life-Saving Work

From providing mental health resources to ringing bells for donations, Paula explains how Komen sustains its people through emotionally intense work.

6. Legacy, Leadership, and Breast Cancer Awareness

As a survivor and advocate, Paula reflects on her legacy: increasing investment in metastatic breast cancer research, scaling mission impact, and embedding a culture of care at the heart of one of the world’s most recognized health nonprofits.

Host & Show Info

Host Name: Luke Fisher

About the Host: Luke Fisher is the CEO of Mo, a platform that's all about helping teams create workplaces where people genuinely want to be. Luke's on a mission to show that brilliant company culture isn't just a nice-to-have but what makes teams thrive, feel connected, and do brilliant work together. Mo helps organisations around the world turn their values from poster-board promises into real, everyday habits that bring teams closer and give everyone a sense of purpose. It's culture you can actually see and feel in action.

Podcast Website: Culture in Action

Where to find us:

Rate & Review on Apple Podcasts – This is the most impactful way to support the show.

Sign up for our newsletter

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