In this episode of Mo-Ments of Experience, Geoffrey Smith sits down with Laura Fleischfresser, nurse and co-founder of Gratia Health, to explore how healthcare organizations can capture and amplify the everyday moments that often go unseen. Drawing on over 20 years of experience across bedside care, long-term care, and clinical strategy, Laura shares how her journey led to building a platform focused on real-time recognition, using patient and peer compliments, personalized engagement, and gamified experiences to strengthen care teams and workplace culture.

They discuss how authentic, peer-driven recognition spreads organically, builds stronger teams, and provides real-time data that helps leaders identify high-performing units, support retention, and improve care quality. Laura also reflects on the personal moments that shaped her, including experiences with patients, colleagues, and her mother's care, reinforcing her mission to ensure every healthcare worker feels valued, recognized, and supported.

Additional Resources:

Follow Laura on LinkedIn: https://www.linkedin.com/in/laura-fleischfresser/

Learn more about Gratia Health: https://www.gratiahealth.com/

Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube: https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Real-time recognition of small moments drives motivation and engagement
• Peer-driven appreciation is more effective than top-down recognition
• Real-time data helps identify high-performing teams and retention signals
• Delayed surveys limit impact compared to immediate feedback
• Human connection is central to both caregiver fulfillment and patient experience