Explore community organising and social movements in health and care with episode eight of our new, CPD-accredited podcast series: Conversations in Health and Care Improvement. Whether you are a healthcare professional, a quality improvement professional or simply passionate about improving health outcomes, listen to this podcast to:

• Understand that effective leadership is not about control but about enabling others to lead and drive change through shared purpose and collective action
• Explore what we mean by people-centred change: lasting improvement starts with understanding the people affected, their needs, values and motivations
• Recognise that storytelling is a key tool in mobilising people, creating connections and driving commitment to change
• Appreciate that change efforts should focus on leveraging existing assets to build power and create sustainable improvement

Our guests on this episode are Kate Hilton, IHI Faculty and lead author of the IHI white paper Psychology of Change Framework, and Dr Michael Rose, Chief Innovation Officer, McLeod Health.

Join a discussion hosted by Dr Amar Shah, Chief Quality Officer at East London NHS Foundation Trust and National Clinical Director for Improvement at NHS England and Pedro Delgado, Vice President at the Institute for Healthcare Improvement.

This podcast episode is CPD-accredited. To access your certificate of completion, please watch the podcast and complete the self-evaluation and feedback form here:

Conversations in Health and Care Improvement | Episode 8 | Community organising and social movements

A full transcript can be downloaded here: CPD Transcript Episode 8

Visit our website to learn more: https://qi.elft.nhs.uk

Connect with our hosts on LinkedIn:

Amar Shah

Pedro Delgado

Explore advanced used of data to support improvement with episode seven of our new, CPD-accredited podcast series: Conversations in Health and Care Improvement. Whether you are a healthcare professional, a quality improvement professional or simply passionate about improving health outcomes, listen to this podcast to:

• Understand how we can leverage the wealth of digital data and information that now exists, to support clinical teams in managing daily tasks while also identifying complex issues that will benefit from improvement effort.
• Explore what we mean by a ‘socio-technical’ system and the role of technology in enabling us to understand and then improve care.
• Recognise that in healthcare improvement, the focus has long been on quantitative data, but with digital records, patient feedback, and other narrative sources, we now have richer insights that can be integrated with numbers to better understand systems.
• Discover real world examples of applying data to support improvement in health and care.

Our guests on this episode are Josh Clark, Vice President, Quality and Safety Operating Systems, Institute for Healthcare Improvement and Dr Raj Ratwani, Vice President, Scientific Affairs, MedStar Health.

Join a discussion hosted by Dr Amar Shah, Chief Quality Officer at East London NHS Foundation Trust and National Clinical Director for Improvement at NHS England and Pedro Delgado, Vice President at the Institute for Healthcare Improvement.

This podcast episode is CPD-accredited. To access your certificate of completion, please watch the podcast and complete the self-evaluation and feedback form here:

Conversations in Health & Care Improvement | Episode 7 | Advanced Uses of Data to Support Improvement

A full transcript can be downloaded here: CHCI Transcript Episode 7.pdf

Visit our website to learn more: https://qi.elft.nhs.uk

Connect with our hosts on LinkedIn:

Amar Shah

Pedro Delgado

Explore the future of safety improvement with episode six of our new, CPD-accredited podcast series: Conversations in Health and Care Improvement. Whether you are a healthcare professional, a quality improvement professional or simply passionate about improving health outcomes, listen to this podcast to:

• Understand how the field of safety improvement has evolved over time and where it's heading next.
• Consider how much healthcare can learn from other industries, and how much must differ due to its unique complexity and human-centred nature.
• Explore whether the approach to learning that quality improvement has engendered within health systems is sufficient for us to do this safety improvement work.
• Gain practical advice for teams and organisations who are working towards making systems safer.

Our guests on this episode are Professor Jane O’Hara, Director of Research at THIS Institute (The Healthcare Improvement Studies Institute), University of Cambridge and Dr Adrian Plunkett, Consultant paediatric intensivist and founder of Learning for Excellence.

Join a discussion hosted by Dr Amar Shah, Chief Quality Officer at East London NHS Foundation Trust and National Clinical Director for Improvement at NHS England and Pedro Delgado, Vice President at the Institute for Healthcare Improvement.

This podcast episode is CPD-accredited. To access your certificate of completion, please watch the podcast and complete the self-evaluation and feedback form here:

Conversations in Health & Care Improvement | Episode 6 | Future of Safety Improvement

A full transcript can be downloaded here: CHCI Transcript Episode 6.pdf

Visit our website to learn more: https://qi.elft.nhs.uk

Connect with our hosts on LinkedIn:

Amar Shah

Pedro Delgado