Recorded live at Cisco Live, I speak with Cameron Ferdinands, Director of Networking and Datacenter Engineering at Groq, about how the company is redefining AI infrastructure. We explore Groq’s software-first approach to AI hardware, its use of Cisco Nexus 9000 Series switches, NX-OS, and Cisco Optics, and how this combination delivers faster AI inference, improved energy efficiency, and lower costs. From healthcare to autonomous vehicles, Cameron shares how Groq’s innovations are helping industries accelerate discovery and deploy AI at scale.

At Cisco Live in San Diego, I had the chance to sit down with Carlos Pereira, Cisco Fellow and Chief Architect for Customer Experience. You’ll hear it in the energy of this episode, Carlos isn’t just explaining Cisco’s AI vision; he’s lived through 25 years of evolution at the company and is now helping lead the transformation.

In this wide-ranging conversation, we explore:

• Why Carlos believes everything in customer experience is a workflow—and how agentic AI is finally giving those workflows the intelligence they’ve lacked
• How Cisco is embedding AI assistants directly inside its products, creating seamless support experiences with real-time resolution and context carryover
• The meaning behind "config confidence" and how it’s helping eliminate 25% of support cases caused by configuration errors
• The human element: why Cisco views AI as an augmenting force—not a replacement—and how it’s using blind tests and internal education to build trust and boost adoption
• What separates vendors who are experimenting with agentic AI from those who are actually scaling it across enterprise environments

Carlos also reflects on what’s driving mass AI adoption in customer support and why perfection is the wrong goal in this new era. You’ll walk away with real-world examples of agentic AI in action—and a clear view of where Cisco sees the future of customer experience heading.

📊 Referenced in this episode: The Cisco Agentic AI Report: 68% of customer support interactions will be AI-handled by 2028.

🎧 Whether you're a CX leader, IT decision-maker, or just curious about how Cisco is making AI real, this is a must-listen from the heart of Cisco Live.

Live from the buzzing showfloor at Cisco Live, I’m joined by two of Cisco’s top wireless minds: Matt MacPherson, Enterprise Wireless CTO, and Jerome Henry, wireless standards expert and co-author of Wi-Fi 7 In-Depth.

In this packed conversation, we unpack the real breakthroughs behind Cisco’s Wi-Fi 7 announcements and explore how next-gen connectivity is already transforming the enterprise experience. From stadiums and hospitals to warehouses and schools, wireless is no longer just about speed. It's about orchestration, precision, and trust.

You’ll hear:

• Why Wi-Fi 7 goes far beyond MLO (multi-link operation) and how it prioritizes real-time traffic based on actual needs
• How AI is already managing wireless infrastructure, optimizing channel use and radio power in real time
• Why fine timing measurement (FTM), BLE, UWB, and indoor GPS are unlocking hyper-accurate location services for smart buildings
• How Cisco Spaces is using wireless data to improve space utilization, wayfinding, and the overall user experience
• What it really takes to design high-density environments, especially when thousands of people show up and change the RF landscape
• And how Wi-Fi 8 and AI-native architectures are already in development

Want to go deeper? Grab Jerome’s book Wi-Fi 7 In-Depth to explore the thinking behind the standard. And keep an eye out for his upcoming title on AI and wireless.

In this episode of Conversations from the Show Floor, recorded live at Atlassian’s Team ’25 in Anaheim, we go deep with Jamil Valliani, Head of AI Products at Atlassian, to explore the company’s bold bet on generative AI: Rovo.

But this is not just another AI product launch. Jamil shares how Rovo’s enterprise search, contextual chat, and Agent Studio are working together to eliminate workplace friction, from triaging tickets to drafting executive summaries, and helping teams reclaim their time. We also dive into Atlassian’s decision to offer Rovo to all paid users at no additional cost, a move designed to fast-track adoption and encourage experimentation at scale.

With up to 2x ROI, 105 minutes saved per day, and 85% of users reporting better work quality, this is a rare look at how AI is not just automating tasks but transforming how teams collaborate, make decisions, and build culture.

Jamil breaks down what it means to work alongside AI teammates, what early adopters are building with over 3,000 agents already in play, and why leadership buy-in from founders to frontline teams is the secret to success. Whether you're just starting your AI journey or looking to scale, this episode offers real-world strategies to turn hype into habit.

Tune in for a front-row seat to the future of work, straight from the show floor.

At Team 25 in Anaheim, I sat down with Gaurav Kataria, Head of Product for Trello at Atlassian, to unpack the biggest release in Trello’s history and what it means for millions who rely on this trusted tool.

In this live show floor conversation, Gaurav shares how Trello is evolving beyond its familiar Kanban board roots and becoming an AI-powered productivity companion designed for individuals. We explore why this strategic change matters in a world filled with endless emails, chat threads and scattered to-dos, and how the new features — like an intelligent inbox, a planning layer and deep integration with Slack, Gmail and personal calendars — help people stay focused and organised.

Gaurav explains how Trello’s latest updates are inspired by real user habits and thoughtful design, keeping simplicity at the heart of the experience. He also shares why Atlassian believes in building specialised tools that work together rather than trying to create one app that does it all.

This episode is packed with insights for anyone interested in the future of personal productivity, the role of AI as your digital assistant and how Trello plans to stay true to its easy and visual nature while adding smarter tools.

If you have ever moved a card from to-do to done and felt a sense of satisfaction, you will enjoy this conversation.

Live from Team '25 in Anaheim, this special episode of Conversations from the Showfloor features a one-on-one with Anu Bharadwaj, President of Atlassian. As teams continue to struggle with fragmented tools, scattered goals, and overwhelming noise, Atlassian is presenting a new way forward. A unified System of Work built for the complexity of modern collaboration.

Anu walks us through how this vision came to life, shaped by Atlassian’s experience leading a globally distributed, remote-first workforce of 13,000 employees across 13 countries. This isn't theory. It’s lived experience. From that foundation comes a modular approach to enterprise productivity, connecting people, tools, and information into one intelligent framework.

Making the Invisible Visible

The conversation dives deep into the newly introduced Teamwork Graph, a connected layer of more than 10 billion data objects. This isn't just about analytics. It’s about enabling what Anu calls digital serendipity, those unexpected, helpful connections between projects, ideas, and people that drive great work.

Alongside the data, Atlassian is introducing AI teammates like Rovo. These are not faceless bots that spit out tasks. They are contextual, customizable, and even come with a bit of personality. With over a million users already onboard, Rovo is a sign that teams are ready for collaboration that feels more natural and less mechanical.

Real Impact, Real Outcomes

What sets this conversation apart is the focus on outcomes. HarperCollins has reduced manual work by four times. Doodle.com has cut planning time by 93 percent. Thumbtack now resolves 15 percent of support tickets automatically. These are not prototypes or beta features. They are real-world results from companies applying the System of Work.

We also touch on Atlassian’s guiding philosophy. To bring joy back into team collaboration. The idea is not just to build faster tools, but to rebuild the work environment around clarity, connection, and purpose. That includes recreating the water cooler moments that remote work tends to erase, turning everyday work into something more fluid and human.

What Leaders Should Know

For technology leaders, this episode offers practical guidance. Start by strengthening your data layer. Think carefully about where AI can support, not replace, human decision-making. And above all, make sure your teams are part of the journey. As Anu shares, lasting change starts when people feel seen, connected, and empowered.

The System of Work is not just another product announcement. It is a framework for envisioning the future of work. For real people, in real businesses, under real pressure.

Whether you’re leading a global enterprise or a fast-moving startup, this conversation offers fresh thinking on how to fix what’s broken in workplace collaboration and how to build something better.

In this episode of Conversations from the Show Floor, recorded live at IGEL’s Now & Next Summit in Miami, I sit down with Scott Manchester, Vice President of Windows 365 and Azure Virtual Desktop at Microsoft.

Scott describes himself as a leader with his head in the clouds and his feet firmly planted in enterprise IT. That mindset shapes this practical, insightful conversation about how Microsoft and IGEL are working together to modernize endpoint computing.

We explore:

• Why the browser is now the digital workspace
• How Cloud PCs simplify endpoint management at scale
• What Windows 365 means for Windows 11 migrations
• Why IGEL’s thin clients and Linux-based OS are key for security and efficiency
• How industries like healthcare, finance, and government are moving to cloud workspaces

Scott shares the story behind building Windows 365 during the early days of remote work and explains how Microsoft is rethinking virtualization to deliver personal, secure, and flexible user experiences. From license sharing for shift workers to streamlining hybrid deployments, this is not about buzzwords—it’s about real change that IT leaders can act on.

Whether you’re navigating a Windows 11 upgrade or planning your cloud desktop strategy, this episode offers a front-row view of where endpoint computing is headed and why IGEL remains a key partner in that journey.

Is your organization ready to make the most of cloud PCs? Let’s find out.

In this special episode of Conversations from the Show Floor, recorded live at IGEL’s Now and Next 2025 event in Miami, I sit down with IGEL CEO Klaus Oestermann to unpack how endpoint security, sustainability, and digital workspace experiences are being reimagined in a world of hybrid work and rising cyber threats.

Klaus brings decades of experience from the world of high-assurance security and enterprise infrastructure, and he’s now leading IGEL’s mission to simplify and secure the way organizations manage their endpoints. In our conversation, he breaks down why the traditional approach of detecting and responding to threats is no longer enoughand why prevention must be built in from the start.

We explore how IGEL’s Preventative Security Model flips conventional thinking, using a stripped-down OS to reduce attack surfaces while improving control. Klaus explains how this approach helps IT teams enforce zero trust architecture, extend hardware life cycles, and enable user experiences that are secure by design across virtual desktops, SaaS apps, and progressive web apps.

But there’s more to this story than just technology. With Windows 11 upgrades putting pressure on refresh cycles and sustainability targets becoming non-negotiable, IGEL offers an alternative that saves costs, reduces e-waste, and aligns with real-world IT constraints. Klaus also shares details about the launch of IGEL’s managed hypervisor, new support for Postgres protocols, and how the company’s growing partner ecosystem is fueling innovation through collaboration.

This episode offers a front-row seat to a broader shift happening in endpoint computing, where security, usability, and sustainability converge. Whether you’re facing mounting infrastructure costs or planning your AI strategy, Klaus provides a practical look at how IGEL is helping businesses lead from the edge.

So how should endpoint strategy fit into your 2025 roadmap? And are your current tools built for what’s coming next?