In this episode, host Glenn Leingang, VP of Franchise Development, sits down with Edward Salazar, Franchise Business Coach for Touching Hearts at Home — and someone whose energy, humor, and heart shine through the moment he starts speaking.

Edward shares his path to Touching Hearts, how his passion for helping people shaped his career, and why he believes operations are the backbone of a thriving home care business. With equal parts insight and laughter, he breaks down what it really takes to build strong systems, support caregivers, and set franchise owners up for long-term success.

As a proud family man, Edward talks about the people who inspire him and the purpose that gets him out of bed every morning. His story is one of dedication, resilience, and deep belief in the mission of Touching Hearts.

And perhaps most exciting of all? Edward reminds us that Touching Hearts is just getting started. The growth, the innovation, the heart — it’s only the beginning.

This conversation is full of wisdom, humor, and authentic passion for serving others. A must-listen for anyone who wants to understand the “why” behind the work we do.

Tune in and enjoy this heartfelt conversation with one of Touching Hearts’ very own.

In this episode, host Glenn Leingang, VP of Franchise Development for Touching Hearts at Home, sits down with John DePalma, Owner of Touching Hearts at Home of Bellevue, WA, for an honest, heartfelt conversation about life, family, work, and the passions that drive us.

John shares the deeply personal experiences that shaped his journey into home care—the moments of pain that revealed purpose, the people who inspired him, and the mission that fuels his commitment to serving older adults in his community. Together, Glenn and John explore the real “why” behind this work: the desire to show up for others with compassion, dignity, and heart.

This is a powerful episode for anyone who believes that meaningful work is built on the stories we carry and the love we have for the people around us.

Tune in now for a conversation full of passion, purpose, and connection.

In this episode of Conversations from the Heart, host Glenn Leingang, VP of Franchise Development, sits down with John Cushing, co-owner of Touching Hearts at Home in Elmhurst, Illinois. John shares how he and his business partner, Jeff, came into the home care space and what drives their commitment to serving older adults in their community.

At the center of their success is one guiding belief: Caregivers deserve to be honored.
John reflects on the critical role caregivers play every day — the emotional support they offer, the trust they build, and the dignity they help preserve for each client. He discusses the ways their office uplifts and recognizes caregivers, and how this culture of appreciation strengthens their entire care team.

This conversation offers an honest look at leadership, partnership, and running a mission-driven home care business with heart.

Tune in to hear:
• Why caregiver recognition isn’t optional — it’s essential
• How John and Jeff collaborate as business partners
• What makes home care work meaningful for their community