エピソード

  • Clinic Manager Playbook main episode for 2026-08-03

    Clinic Manager Playbook main episode for 2026-08-03
    2026/08/24
    In this episode, we tackle the scramble new clinic managers face when stepping into operations from the floor. Appointments pile up, staff shortages strike without warning, and inherited schedules break down fast. Discover how to build a simple daily huddle, focus on high-impact slots, and add targeted buffers around longer visits like new patient intakes or complex follow-ups. These tweaks stop cascading delays, cut wait-time complaints, and give you real data for provider conversations.

    Key takeaways:
    - Review tomorrow’s schedule with key staff each day and mark visits that typically run long
    - Block small buffers after new diagnoses, procedures, or multi-concern appointments
    - Track daily patterns in actual visit lengths and share the marked schedule with your team
    - Adjust provider templates monthly based on notes instead of rushing every slot

    Small, consistent changes protect flow and keep patients and staff moving smoothly.

    📩 Have questions or want to share your experience? Reach out at clinic@senseofthisshit.com.
    https://www.spreaker.com/podca...
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    5 分
  • Clinic Manager Playbook: Schedule Mapping and Buffers 2026-07-27

    Clinic Manager Playbook: Schedule Mapping and Buffers 2026-07-27
    2026/08/17
    In this episode, new clinic managers discover how to escape the daily scramble of missed appointments, staff shortages, and patient complaints. Learn practical ways to rebuild your schedule around real patient flow instead of outdated templates, cutting last-minute fixes while improving revenue and team sanity without buying new software.
    What You'll Learn
    • Reduce last-minute schedule changes by mapping actual appointment times
    • Prevent patient wait times with smart daily buffers between slots
    • Match provider schedules to real workflow for fewer overtime hours
    • Lower staff stress through simple coverage checks the day before
    • Boost clinic revenue by aligning templates with true patient volume

    Key Insights
    • Inherited appointment blocks rarely match real visit lengths
    • Small fixed buffers stop one long appointment from ruining the whole day
    • Provider-specific templates outperform one-size-fits-all schedules
    • Holding open slots as rolling buffers reduces overbooking pressure
    • Monthly timing reviews catch seasonal shifts like flu season demand

    Recommended Resources
    • MGMA practice management and scheduling resources
    • American Academy of Family Physicians practice management tools
    • American Medical Association physician practice resources
    • Agency for Healthcare Research and Quality workflow guides

    Coming Up Next Discover how to expand these scheduling wins across your full team and handle seasonal volume spikes with confidence.


    Become a supporter of this podcast: https://www.spreaker.com/podcast/clinic-manager--7172832/support.
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    5 分
  • Navigate Clinic Manager Playbook: Fix Inherited Schedule Mismatches Fast

    Navigate Clinic Manager Playbook: Fix Inherited Schedule Mismatches Fast
    2026/07/20
    In this episode of Clinic Manager Playbook, we tackle the scheduling bottlenecks that plague small clinics when new managers inherit outdated templates. Discover practical, no-cost strategies to align booking rules and staffing patterns with real patient demand, turning reactive days into proactive control. Learn how to spot mismatches in arrival data, test small template tweaks, and create a visible provider availability grid that improves access without extra hires or software.

    Key takeaways:
    - Pull two weeks of arrival data to identify overflow hours and match them against actual staffing.
    - Compare incoming requests to open slots over four weeks to pinpoint booking rule issues versus capacity gaps.
    - Adjust inherited templates by relaxing restrictions like new-patient limits while tracking no-shows and revenue.
    - Build a one-page true availability grid through quick provider huddles to reveal hidden surgery or teaching blocks.
    - Post changes visibly for the front desk team and run weekly comparisons to sustain improvements.
    https://www.spreaker.com/podca...

    📩 Have questions or want to share your experience? Reach out at clinic@senseofthisshit.com.
    💛 Join Our Supporters Club ($3 a month) 💛 Ad-free listening + early episodes — help keep independent media alive. Click Here: https://www.spreaker.com/podca...
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    4 分
  • Navigate Clinic Manager Playbook: Fix Scheduling Patterns Without New Tools

    Navigate Clinic Manager Playbook: Fix Scheduling Patterns Without New Tools
    2026/07/13
    In this episode of Clinic Manager Playbook, Sterling tackles the scheduling chaos that hits new operations leaders hard—uneven slots, mismatched payer mixes, and revenue leaks from no-shows and overruns. Learn how to spot patterns in your last thirty days of data, adjust block times to real visit lengths, and separate new-patient intakes from follow-ups without buying software or adding staff. Discover simple tactics like building a same-day call list, grouping high-documentation payers on lighter days, and standardizing check-in scripts to smooth patient flow.

    Key takeaways include:
    - Review no-show reasons and tweak two blocks this week
    - Match slots to actual provider speeds instead of templates
    - Shift staff during peaks and isolate longer procedures
    - Test one change monthly and measure results

    These targeted fixes protect time and income as your panel grows.
    https://www.spreaker.com/podca...

    📩 Have questions or want to share your experience? Reach out at clinic@senseofthisshit.com.
    💛 Join Our Supporters Club ($3 a month) 💛 Ad-free listening + early episodes — help keep independent media alive. Click Here: https://www.spreaker.com/podca...
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    5 分
  • Navigate First Clinic Manager Job: RNs MAs Scheduling Payer Mix Patient Flow

    Navigate First Clinic Manager Job: RNs MAs Scheduling Payer Mix Patient Flow
    2026/07/12
    In this episode, we tackle the real first-week scramble of moving from patient care into your first clinic manager role as an RN or MA. Instead of big-picture leadership talks, this show focuses on the daily grind: building a workable schedule, understanding payer mix impact on revenue, and smoothing patient flow without extra staff or software.

    You’ll learn how a simple paper log kept at the front desk can reveal empty slots, slow-paying insurers, and bottleneck times in under five minutes per hour. We break down quick wins like grouping appointments by insurance type, shifting high-paperwork visits, adding same-day text reminders, and making tiny weekly tweaks that cut wait times by ten to fifteen minutes.

    Key takeaways:
    - Set up and use a basic daily log to track appointments, insurance, and arrivals
    - Sort the last thirty days of visits by payer to flag slow or complex groups
    - Adjust schedules by separating tricky payer clusters and back-to-back complex visits
    - Review the log weekly to spot and fix the two biggest time wasters

    These steps fit right into existing workflows and deliver results this week.

    📩 Have questions or want to share your experience? Reach out at clinic@senseofthisshit.com.
    💛 Join Our Supporters Club ($3 a month) 💛 Ad-free listening + early episodes — help keep independent media alive. Click Here: https://www.spreaker.com/podca...
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    5 分