Clarifying Roles to Boost Productivity: Overcoming the Hidden Costs of Role Tax
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Clarifying Roles to Boost Productivity: Overcoming the Hidden Costs of Role Tax
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Clarifying Roles to Boost Productivity: Overcoming the Hidden Costs of Role Tax | Growth by Design
Welcome back to Growth by Design, brought to you by RX2 Solutions, because growth does not happen by accident, it happens by design. This episode takes a closer look at the often-overlooked cost of role tax in small businesses, where blurred responsibilities and unclear expectations quietly drain productivity. Hosts Rob Graham and Ross Rosner break down how overlapping roles create friction, slow decision-making, and pull teams away from their highest-value work.
Throughout the conversation, Rob Graham and Ross Rosner share practical strategies for restoring clarity across teams. The discussion covers how to define role ownership, set clear task objectives, and create clean handoffs that keep work moving forward. Real-world examples and case studies bring these ideas to life, along with tools like Asana and structured exercises designed to reassess and realign responsibilities.
The takeaway is simple but powerful. When roles are clearly defined and ownership is intentional, teams operate with more focus, accountability, and momentum. This episode offers actionable insights small business leaders can apply immediately to reduce friction, improve efficiency, and build a stronger foundation for growth.
00:00 Introduction to Growth by Design 00:10 Understanding the Hidden Cost of Role Tax 01:00 Defining Clear Objectives and Ownership 02:11 Challenges in Small and Medium-Sized Businesses 02:58 Finding the Middle Ground in Management 03:08 Implementing Ownership Tests 06:50 Case Study: Pure Tech Digital and Asana 09:19 Practical Steps for Role Clarity 11:29 Conclusion and Takeaways
If this conversation sparked a new way of thinking about role clarity and productivity, hit Like so others can find it too.
Have questions or want to share how role tax shows up in your organization? Drop a Comment, Rob Graham and Ross Rosner would love to keep the conversation going.
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Growth doesn’t happen by accident. It happens by design.