What if one of the biggest challenges in restaurant operations isn't food cost or labor; but how employees get paid?

In this episode of the ChatGTM Podcast, Michael Beck and Chad Horn sit down with Vaughn Ackman, Co-Founder and President of Sales at DishOut, to discuss one of the most overlooked areas of restaurant operations: tip management.

Vaughn shares his journey from restaurant operator and Sysco executive to SaaS founder, and explains why DishOut was created to eliminate one of hospitality's biggest operational headaches. From automated tip calculations and digital tip distribution to compliance, transparency, and employee trust, this conversation explores how better technology can create a better experience for both operators and frontline employees.

The discussion also dives into startup lessons, restaurant culture, technology adoption, employee retention, and why taking care of your people ultimately leads to a better guest experience.

If you're a restaurant owner, operator, HR leader, finance executive, or hospitality technology professional, this episode is packed with practical insights you can apply immediately.

✅ Why restaurant tip management is more complicated than ever

✅ Building trust through transparency

✅ Eliminating manual spreadsheets and tip calculations

✅ Cashless tip distribution and employee safety

✅ Startup lessons from building DishOut

✅ Why restaurant technology should remove friction

✅ How great employee experiences create better guest experiences

✅ Hospitality technology trends shaping the future

Vaughn Ackman

Co-Founder & President of Sales

DishOut

🌐 https://dishout.com

The ChatGTM Podcast features conversations with the founders, executives, innovators, and operators shaping the future of hospitality, restaurant technology, AI, leadership, and go-to-market strategy.

Hosted by Michael Beck and Chad Horn, each episode delivers authentic conversations with the people building what's next.

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What's the biggest operational headache your restaurant faces today and could better technology solve it?

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