Can Canadian tech fix 911 wait times? Do we trust AI enough to let it try?
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Can Canadian tech fix 911 wait times? Do we trust AI enough to let it try?
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概要
It's not just a Canadian problem, though it has likely cost some Canadians their lives. Staff answering 911 calls in centres the world over are overworked, stressed and sometimes ... there just aren't enough of them. As a result, callers are sometimes left on hold in the most awful circumstances possible. Money has been spent on recruitment, but talent is tough to come by. Enter Hyper.
A Canadian startup that was just acquired by Motorola, Hyper is already helping 911 operators in several cities—but not in the way you might imagine. Not yet, anyway...
Award-winning reporter Katherine Laidlaw joing the show to discuss her piece on Hyper, which was written for a brand new Canadian publication called Be Giant, which aims to report on the people, places, ideas and breakthroughs shaping Canada's future.
Feedback from listeners is so, so welcome. If you have something to say, email us: hello.cancon@gmail.com.