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Can AI Help Salesforce Admins Build Apps More Efficiently?

Can AI Help Salesforce Admins Build Apps More Efficiently?

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Today on the Salesforce Admins Podcast, we talk to Nick McOwen, Senior Salesforce Administrator at Alpine Intel. Join us as we chat about his path to Salesforce and the TDX workshop he gave about the development lifecycle, sandboxes, and data masking. You should subscribe for the full episode, but here are a few takeaways from our conversation with Nick McOwen. Nick's unconventional path into Salesforce Nick is the second touring musician I've had on the show this month—I promise I'm not raiding a recording studio somewhere just to find podcast guests. He was waiting tables in between gigs when a guest called him over to ask if he might want to try something different. A chance encounter turned into an entry-level job and, eventually, an admin certification. I caught up with Nick fresh off his workshop at TDX, where he shared how he uses sandboxes and data masking to build new agents and apps for his organization. Learning better development habits and sandbox management They say every warning sign has a story behind it, and the same goes for best practices in Salesforce. Luckily, Nick had Salesforce MVP Kelly Bentubo around to show him the ropes. He learned about the importance of consistent naming practices, managing user expectations, and having a structured deployment process instead of building in production. Recently, Nick was tasked with building a new recruiting app for his organization. He was able to spin up a sandbox with an app they had already built and, using that foundation, quickly reconfigure it to meet the new requirements. Once the app was in good shape, Nick moved it up to a staging sandbox environment for testing. There, he could copy data over from production and use data masking to keep everything secure. Once everything was thoroughly vetted, it was finally ready to be deployed into production. How Agentforce Vibes can help admins collaborate with developers Recently, Nick's been taking advantage of Agentforce Vibes to work more closely with his dev team. He was able to write an Apex class and, while the code isn't perfect, he was able to go through it with a developer to learn what was working, what wasn't, and why. "It was a great launching point," he says, "something that would have taken days was written in an hour." For Nick, the most important thing admins need to do to get the most out of Agentforce Vibes is to learn the basic underlying principles of Apex and coding. It's just like using a calculator—you still need to have some way of knowing if the answer you're getting is in the right ballpark. Make sure to listen to my full conversation with Nick for more on sandboxes, data masking, testing, and why AI is a new opportunity to grow. And don't forget to subscribe to the Salesforce Admins Podcast so you never miss an episode. Podcast swag Salesforce Admins on the Trailhead Store Learn more Salesforce Admins Podcast Episode: How Headless 360 Helps Admins Bring Salesforce Anywhere Salesforce Admins Podcast Episode: Why Pattern Recognition Matters for Salesforce Admins Salesforce 360 Blog: Your AI Could Be Better: The 4 Tools You Need for Continuous Improvement Admin Trailblazers Group Admin Trailblazers Community Group Social Nick on LinkedIn Salesforce Admins on LinkedIn Salesforce Admins on X Mike on Bluesky social Mike on Threads Mike on X Full show transcript Mike: This week on the Salesforce Admins podcast, I'm joined by Nick McOwen, which means now I've started a trend of having former musicians who become Salesforce admins as guests. Anyway, Nick is going to show us how he went from touring in a band and waiting tables to leading Salesforce projects that involve sandboxes, data masking, deployment processes, and AI assisted development. We talk about the early build it in production and hope for the best admin days, how Agentforce Vibes is changing the way admins approach coding and why today's Salesforce admins are becoming orchestrators of systems instead of just builders of features. There's also a little Apex talk and surprisingly deep analogy involving semi-trucks and AI because you know my analogies and a confirmation that developers will always think their code is prettier. So hit subscribe, share this episode with your favorite Salesforce admin and let's get Nick on the podcast. So Nick, welcome to the podcast. Nick McOwen: Hey, Mike, it's great to be here. Mike: Well, I was introduced to you through a couple product managers at Salesforce that are always on the hunt for finding good Salesforce admins and you were also presenting with them in the admin track. So before we get to that, let's learn a little bit about Nick. How did Nick get started doing Salesforce and be in the ecosystem? Nick McOwen: Well, it was a complete fluke. I had been touring in a band and we just kind of stopped playing music and I was waiting tables at a country club and one of the members was, "Do you want to keep waiting tables?" I said, "Not particularly." ...
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