In this powerful episode, we sit down with Julian Serrano, an 11-year firefighter and paramedic whose career has been forged in grit, discipline, and relentless self-improvement. From earning elite titles like Florida Smoke Diver, One Bad Tour graduate, and Georgia Flames finisher, to pushing his physical limits through multiple 100-mile ultramarathons, Julian’s journey is nothing short of extraordinary.

But beyond the achievements lies a deeper mission. Eight years into his career, Julian founded Prepared to Fight Fire, a movement dedicated to helping firefighters worldwide raise their standards mentally, physically, and emotionally.

In this conversation, Julian opens up about the challenges he's faced, the lessons learned on the fireground, the mindset needed to thrive in the toughest moments, and the responsibility of becoming a leader in a profession built on service and sacrifice.

This is more than a firefighting story. It’s a blueprint for resilience, growth, and living with purpose; on and off the job.

A correctional nurse opens up about caring for the forgotten, surviving a pandemic behind bars, and the reality of medicine on the inside.

In this episode of Call to Dispatch, we sit down with a correctional nurse who has been on the frontline of healthcare since 2009; and on the frontline of prison medicine since 2018. Based in New Jersey, she has worked in both men’s and women’s prisons, across minimum and maximum security, holding roles from staff nurse to infection control nurse to department manager.

She takes us inside a world most people never think about: where safety is uncertain, resources can be scarce, emotions run high, and every patient carries a story that never leaves the gate. From the unique challenges of caring for incarcerated men and women to the stark differences in security levels, she reveals what it truly means to be a healer in an environment built for punishment, not compassion.

This episode is a rare look into correctional healthcare; the danger, the humanity, the burnout, the breakthroughs — and the resilience required to keep showing up in a world that often goes unseen.

When instinct takes over, courage isn’t a choice; it’s a reflex.

In this episode of Call To Dispatch, we sit down with a London paramedic who arrived in the UK in 2003, the daughter of a surgeon and a psychologist, and found her own calling in emergency medicine.

From the chaos of London’s streets to the moment she earned a bravery award for helping police arrest a violent criminal, she shares what it truly means to serve; not just with skill, but with heart.

It’s a story about instinct, empathy, and the kind of courage that can’t be taught, only lived.

For ten years, he served where few dare to go; first in Iraq, then in Afghanistan. He’s seen the cost of service — the fear, the loss, the brotherhood, and the moments that stay with you long after the fight ends.

In this episode of Call To Dispatch, he shares what life on the front lines of Iraq and Afghanistan was really like — the chaos, the courage, and the quiet resilience of those who answered the call and never came back the same.

When the sky over London turned orange, firefighters raced to fight a blaze unlike anything the city had ever seen; the Wennington wildfire of 2022.

Just months earlier, another call: a first-floor flat in Hackney. A man trapped inside. Flames tearing through his home before crews could reach him.

In this episode of Call To Dispatch, a firefighter with six years in the London Fire Brigade shares what it’s like to stand on the line between chaos and control. From the surreal scale of Wennington to the heartbreak of Hackney.

What happens when the uniform you wear and the skin you’re in tell two different stories? For this officer, it’s a daily balance for him between serving the badge and representing a community that doesn’t always trust it.

In this episode of Call To Dispatch, he opens up about the realities of policing while Black in America; the pressures, the purpose, and the quiet strength it takes to serve with integrity in a world that doesn’t always make it easy.

For nine years, she’s raced through the streets of London answering calls that range from hilarious to scary. As a paramedic with the London Ambulance Service, she’s seen the city at its most chaotic and its most compassionate.

In this episode of Call To Dispatch, she shares the stories that never leave you, the pressure of working against the clock, and the moments that remind her why she still answers the call

What does nearly three decades in uniform really look like? In this episode of Call To Dispatch, host Dave sits down with a retired officer who spent 28 years on the force; facing everything from high-pressure calls to the everyday realities of policing that never make the headlines.

He shares the stories that shaped him, the toughest lessons learned along the way, and the moments that still stay with him long after retirement. It’s a candid look at the highs, the lows, and the life-changing experiences of a career dedicated to service.