In this episode, we’re unpacking the biggest missteps founders make when building out Customer Success and how to avoid them.

You’ll learn:
✔ Why hiring one CSM to “figure it out” is a setup for failure
✔ What embedding CS into your company culture actually looks like
✔ The real reason churn isn’t solved by CS alone
✔ And how to measure what actually matters—so you don’t get blindsided later

If you’re a founder building your first CS function or a CS leader working to get buy-in from the top, this episode is for you.

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!

In this episode, we’re getting honest about what really holds CS teams back from leading effective revenue conversations and what you, as a CS leader, can do to fix it.

You’ll learn:
✔ The core mindset shift your CSMs need before anything else
✔ Why hesitancy isn’t about discomfort with “selling”; it’s about blind spots
✔ How to build situational fluency through coaching and enablement
✔ And how to embed revenue enablement into your team’s daily rhythm, tools, and culture

If your team owns renewals or expansions or if you’re rolling out revenue responsibilities soon, this episode is your playbook.

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!

In this episode, we unpack the leadership blind spots that keep CS leaders stuck and why trying to navigate them alone slows everything down. You’ll learn how coaching can help you build clarity, spot the patterns you’re too close to see, and move forward with sharper focus and confidence.

This episode explores:
✔ Why leadership actually gets harder the more senior you become
✔ The difference between experience and awareness (and why both matter)
✔ How blind spots show up in your thinking, your org, and your strategy
✔ And why coaching can help you accelerate your growth without burning out

If you’re building a CS org, stepping into a bigger role, or feeling stuck somewhere in the middle, this one’s for you. You don’t have to figure it all out alone.

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!