In this episode, we dive into the mental workload that comes with leading a Customer Success team and how to manage it effectively without burning out.

You’ll learn:
✔ How the constant switching between tasks affects your mental clarity and performance
✔ The true cost of ignoring mental wellness in leadership
✔ Practical strategies for protecting your peace, setting boundaries, and managing your energy
✔ How to create a sustainable leadership system that supports your well-being and success

If you’re feeling overwhelmed by the demands of leading a CS team, this episode will help you create the space you need to lead with intention, clarity, and purpose without sacrificing your peace of mind.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!

In this episode, we’re tackling one of the toughest challenges Customer Success leaders face: underperformance. When a team member isn’t meeting expectations, it can be hard to pinpoint the root cause. Is it a skill gap? A motivation issue? Or is the system itself setting them up for failure?

You’ll learn:
✔ How to diagnose whether the issue is skill, will, or system
✔ Why the traditional “skill and will” framework falls short in CS
✔ How to evaluate if your team’s underperformance is linked to organizational or process issues
✔ How to handle underperformance without jumping to conclusions or making assumptions

Whether you’re facing challenges with your team’s performance or you’re looking for tools to help guide those tough conversations, this episode provides a clear framework to help you lead with clarity, empathy, and intention.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!

In this episode, we’re diving into the critical role Customer Success plays in a Product-Led Growth (PLG) motion and how to rethink your CS team’s focus and metrics in a self-serve world.

You’ll learn:
✔ What makes PLG fundamentally different from traditional sales-led models
✔ How CS can drive value throughout the entire user journey—from sign-up to expansion
✔ How to adapt your engagement model and scale success in a product-led environment
✔ Key metrics that matter in PLG and how to measure CS impact

Whether you're supporting freemium users, converting trials, or scaling high-touch guidance for power users, this episode will give you clarity on how CS can move the needle in a PLG-driven company.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!