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If your agency stops the moment you step away, that’s not a client problem; it’s a systems problem. And it’s one that has a very clear solution.

I sat down with Taylor McMaster, founder of DOT & Company, to talk about the client account management model she built over nearly seven years that quietly freed hundreds of agency owners from the meeting cycle, the email threads, and the feeling that every client relationship depends on them personally.

Taylor didn’t just build a service. She built a business she could fully step away from, taking six months off without touching Slack or Asana, and then successfully exited through an acquisition by E2M Solutions. The proof of concept is the life she lived while building it.

If you’ve ever told yourself your clients only want you, this episode is going to challenge that story and give you a real path forward.

Books Mentioned

• Buy Back Your Time by Dan Martell
• Crucial Conversations by Joseph Grenny
• The Compound Effect by Darren Hardy

To learn more about how DOT & Company can remove you from the day-to-day of client management, head to dotandcompany.co. You can also connect with Taylor directly on LinkedIn; she’s very active there and would love to meet you.

Join Dr. William Attaway on the Catalytic Leadership podcast as he shares transformative insights to help high-performance entrepreneurs and agency owners achieve Clear-Minded Focus, Calm Control, and Confidence.

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