In this episode of About Your House, host Tony talks with Roddy Player of Queen City Home Store about the evolving world of home improvement, retail, and the trades in a post-COVID economy. They dive into how urgency and work habits have shifted across industries, and why speed, service, and culture matter more than ever in business today.

The conversation also explores a growing national concern: the decline of awareness around skilled trades among younger generations. From HVAC and appliance repair to hands-on craftsmanship, they discuss why schools, businesses, and communities must work together to rebuild interest in these essential careers.

Roddy shares insight into the challenges of modern appliance retail—from model number precision and delivery logistics to quality control and damage prevention—plus how Queen City Home Store is adapting with e-commerce, pricing transparency, and multi-location service across the Charlotte region.

The episode wraps with reflections on family legacy, business growth through generations, and how innovation in appliances and customization is reshaping kitchens and homes today.

A thoughtful, real-world look at business, trades, technology, and what it takes to keep things “built right” in a changing world.