In this episode, we're with Joe Fletcher, discussing his journey in the tech industry, particularly in UX and AI. We explore the importance of understanding the history of design, the evolving landscape of AI, and how it impacts job roles in design. Joe emphasizes the need for adaptability, continuous learning, and the creative application of knowledge in the face of rapidly changing technology. The conversation also touches on team dynamics, the importance of input in AI, and the necessity of challenging traditional design processes to foster innovation.

Links:

Joe's Podcast

Joe's LinkedIn

Chapters:

00:00 Introduction and Background of Joe Fletcher

04:44 Adapting to the AI Landscape

09:32 The Importance of Understanding Fundamentals

12:51 Input vs Output in AI

19:06 The Future of Design Jobs

26:14 Coaching and Mindset in Design

31:27 Balancing Learning and Leadership

34:51 Embracing AI in Design

38:12 Challenging Traditional Design Processes

41:54 The Future of Design Teams

49:18 The Evolving Role of the Unicorn

54:19 Mindset and Adaptability in Design

Summary

In this episode, Jarvis Moore (Design Systems: LinkedIn & Microsoft) discusses the intricacies of design systems, sharing his journey from graphic design to specializing in this niche. He emphasizes the importance of understanding design systems, the roles of designers and developers, and the balance between flexibility and rigidity. The conversation also covers the significance of collaboration, governance, and measuring success in design systems, as well as the impact of AI on the future of design. Jarvis provides insights on how to get started with design systems, the importance of creativity within constraints, and the challenges of managing design debt.

Takeaways

• Design systems are essential for cohesive product development.
• Creativity can flourish within the structure of design systems.
• Governance is crucial for maintaining a successful design system.
• Design debt can accumulate if not managed properly.
• AI has the potential to assist in managing design systems.
• Collaboration between teams enhances the effectiveness of design systems.
• Flexibility and rigidity must be balanced in design systems.
• Getting leadership buy-in is vital for design system success.
• Insight into the design landscape is key for governance.
• The journey into design systems is unique for each individual.

Chapters

00:00 Introduction to Design Systems and Jarvis Moore's Journey

02:59 Understanding Design Systems: Misconceptions and Realities

05:46 Defining a Design System: Foundations and Flexibility

08:54 Getting Started with Design Systems: Initial Steps and Champions

12:02 The Role of Developers and Designers in Design Systems

14:57 Balancing Creativity and Structure in Design Systems1

7:46 Processes and Collaboration in Design Systems

20:52 Building a Centralized vs. Decentralized Design System Team

23:54 The Importance of Embedded Engineers in Design Systems

26:49 Convincing Leadership: The Business Case for Design Systems

29:43 The Future of Design Systems: Headless Systems and Design Tokens

44:31 The Importance of Design Tokens

47:43 AI and Design Systems: A New Era

50:17 Automating Design Processes with AI

55:39 Navigating Design Debt in Systems

58:41 Governance in Design Systems

01:05:36 Measuring the Success of Design Systems

Links to Jarvis’ Interaction Design Foundation Courses

DESIGN SYSTEMS BLUEPRINT

AI FOR DESIGN SYSTEMS: HOW TO STAY AHEAD AND LEAD

Summary

In this conversation, Daniel shares his experiences living between Dubai and Riyadh, highlighting the cultural differences and unique aspects of each city. He discusses the importance of embracing diversity and learning from global experiences, particularly in the context of design and technology. Daniel emphasises the evolving design landscape in Saudi Arabia, the significance of mentorship, and the role of service design in enhancing customer experiences. He also addresses the challenges and opportunities presented by technology adoption in the region, advocating for a balanced approach that prioritises human interaction alongside technological advancements. In this conversation, the speakers delve into the evolving landscape of service design, the impact of AI on design careers, and the essential skills needed for success in a competitive job market. They discuss the importance of reflection, mentorship, and resilience, while also exploring how to identify top talent and the role of influence in leadership. In this conversation, the speakers delve into the nuances of influence in decision-making, the evolving role of AI in leadership, and the importance of adapting leadership styles to meet team needs. They discuss the challenges of managing direct reports, fostering a collaborative design community, and the significance of a holistic design perspective. The conversation culminates in reflections on the future of service design leadership and the skills necessary for designers to thrive in strategic roles.

Takeaways

• Daniel enjoys the cultural diversity between Dubai and Riyadh.
• Riyadh has unique cultural aspects that differ from Dubai.
• Travelling has helped Daniel adapt to various cultures.
• Mentoring the next generation of designers is fulfilling for Daniel.
• Saudi Arabia is evolving with Vision 2030.
• The design maturity in Saudi Arabia is growing but still developing.
• Technology adoption in Saudi Arabia is influenced by local culture.
• Service design connects customer experience with business strategy.
• Understanding the Saudi customer requires cultural sensitivity.
• Service design is essential for organisations to make informed decisions. Service design simplifies complex issues for better understanding.
• Anyone can be a designer; it's about problem-solving.
• AI is changing the landscape for junior designers.
• Curiosity and storytelling are key skills for designers.
• Resilience is crucial in navigating career challenges.
• Reflection journals help in personal and professional growth.
• The job market is competitive; unique skills are essential.
• Mentorship can provide valuable insights and guidance.
• AI can enhance but not replace human creativity.
• Influence is vital for effective leadership. Influence is about helping others make the best decisions.
• Understanding stakeholders' perspectives is crucial for effective influence.
• AI may change the dynamics of decision-making in leadership.
• Effective communication is key to preventing micromanagement.
• Leaders should adapt their styles to fit team members' needs.
• Building a collaborative design community enhances creativity.
• A holistic view of design helps break down silos in organisations.
• Service design can evolve through strategic thinking and influence.
• Leadership requires understanding the context of team members' lives.
• AI can be a tool for leaders to enhance team performance.

Keywords

Dubai, Riyadh, cultural insights, design evolution, mentorship, technology, customer experience, service design, Saudi Arabia, global experiences, Service Design, AI Impact, Design Careers, Job Market, Reflection, Mentorship, A-Players, Skills Landscape, Influence, Leadership, influence, decision making, AI, leadership, team dynamics, service design, collaboration, design community, holistic perspective, leadership styles

In this engaging conversation, Darren Hood shares his extensive journey in the UX field, discussing the evolution of user experience design, the importance of emotional intelligence, and the challenges faced in UX leadership. He emphasises the need for humility and understanding within the discipline, while also addressing the misconceptions that persist in the industry.

The discussion highlights the significance of UX maturity and the role of effective leadership in advocating for user experience. In this conversation, Darren Hood discusses the complexities of UX maturity, the misconceptions surrounding UX/UI, and the importance of gatekeeping in the field. He critiques the effectiveness of boot camps in preparing individuals for UX roles and emphasises the need for a solid educational foundation. The discussion also delves into the implications of AI in UX, highlighting the necessity for human expertise in navigating the evolving landscape of user experience design.

KEY TAKEAWAYS

• The organic nature of many UX careers.
• The evolution of UX has seen a shift from intuitive design to a more structured approach, yet misunderstandings persist.
• Emotional intelligence is crucial in UX, as many practitioners lack self-awareness and humility.
• The misconception of UX roles leads to hiring unqualified individuals, impacting the discipline's integrity.
• UX is an infinite science, requiring continuous adaptation and learning.
• The importance of UX maturity management is often overlooked in organizations.
• Leadership in UX requires a deep understanding of both UX principles and business needs.
• Many aspiring leaders in UX may not have the right motivations or qualifications for leadership roles.
• The visual appeal of design often overshadows the actual impact of UX work in hiring decisions.
• A strong UX leader must advocate for the discipline and ensure proper representation within organizations. A company lacking UX maturity emphasizes aesthetics over functionality.
• The abstract nature of UX makes it difficult for some to understand its value.
• Many people mistakenly conflate UX with UI due to popular trends.
• Gatekeeping in UX is essential for maintaining quality and standards.
• Boot camps often fail to provide the depth of knowledge needed for UX roles.
• University programs offer a more structured approach to UX education than boot camps.
• AI's high error rates raise concerns about its reliability in UX design.
• Experts are crucial in interpreting and validating AI-generated designs.
• UX is fundamentally a strategic role, not merely focused on visuals.
• Respecting the history and foundations of UX is vital for future growth.

In this episode, Johannes Robier discusses his unique approach to UX design, emphasizing the importance of creating 'wow moments' that focus on user enjoyment rather than mere efficiency. He explores the evolving expectations of users, the role of personalization, and the impact of AI on human-centered design. Robier advocates for the need for accreditation in UX to establish professional standards and highlights the significance of networking within the UX community. He also shares insights from the World UX Tour and his future initiatives aimed at promoting human-centered design.

Links:

Johannes' LinkedIn

Get your tickets to World Usability Congress

UX Accreditation

Chapters:

00:00 Introduction to Johannes Robier

01:05 The Concept of WoW Creation

03:58 Designing for Experience vs. Efficiency

06:54 The Evolution of Wow Moments

09:34 The Role of AI in UX Design

13:47 Human-Centered Design in an AI World

17:23 The Future of UX and AI

20:27 Valuing UX in Organizations

24:25 The Importance of Research in UX

28:20 Bridging the Gap Between UX and Management

42:44 Bridging the Gap Between Management and Design

46:58 The Evolution of UX Roles and Responsibilities

51:02 The Role of Product Managers in UX

54:50 The Importance of Standards in UX

59:51 Creating a Professional UX Community

01:07:03 The Future of UX Accreditation

01:13:34 The World UX Tour and Creating Experiences

In this episode, Amber Jabeen shares her journey from Pakistan to becoming a design leader in the banking and FinTech sectors. She discusses the challenges and opportunities in the financial design space, emphasizing the importance of emotional intelligence in design, the need for empowerment and psychological safety within teams, and the significance of diversity in leadership. Amber also highlights the role of mentorship, the impact of remote work on team dynamics, and the necessity of creating a culture that encourages innovation and risk-taking. She concludes with insights on upcoming design events and community-building initiatives.

Links:

Ambers LinkedIn

DesignOPS Mena

DesignOPS Mena Youtube Channel

Chapters:

00:00 Introduction to Amber's Journey

02:49 Transitioning into Banking and FinTech

05:49 Challenges in the Financial Design Space

09:09 Empowering Design Teams in Banking

11:51 Creating a Safe and Creative Environment

15:03 Navigating External Challenges in Design

17:50 Building a Strong Design Culture

20:51 The Importance of Collaboration in Design

23:50 Remote Work and Team Dynamics

27:08 Leadership Insights for Women in Design

29:52 The Role of Mentorship in Leadership

33:07 Overcoming Imposter Syndrome

36:01 The Need for Diversity in Leadership

38:48 Intentional Hiring Practices

41:48 Learning Through Failure

44:54 Encouraging Innovation and Risk-Taking

47:50 The Role of AI in Design

50:54 Upcoming Design Events and Community Building

In this episode of Beyond the Interface, Vy Alechnavicius shares his extensive journey in UX design, discussing the evolution of the field, the importance of self-learning, and the challenges faced by junior designers in today's job market. He emphasizes the role of design leaders in shaping careers and the insights from his book 'Get Into UX'. The conversation also touches on the significance of demonstrating evidence in interviews, the impact of personal branding, and the future of UX in the age of AI.

Links:

Vy's LinkedIn

Vy's Website

Vy's Podcast

Vy's Book "Get Into UX"

Chapters:

00:00 Introduction to V and UX Journey

04:41 The Evolution of UX and Self-Learning

11:37 The Changing Landscape of UX Education

18:06 Challenges for Entry-Level Designers

24:09 Advice for Breaking into UX

31:10 The Role of Design Leaders in Shaping Careers

38:43 Insights from 'Get Into UX' Book

43:15 The Importance of Evidence in Design

46:19 Navigating Portfolio Case Studies

50:36 Standing Out in a Competitive Job Market

54:06 The Role of Personal Branding

01:00:33 The Future of UX in an AI-Driven World

In this episode, Lisa D Dance shares her journey from a young age, where her passion for improving customer experiences began, to her current role as a UX researcher and author. She discusses her book, 'Today is the Perfect Day to Improve Customer Experience,' which highlights the importance of understanding customer needs beyond just technology. Lisa emphasizes the significance of effective feedback loops, the cost of poor customer experiences, and the concept of unpaid customer labor. She introduces her frameworks, including the 3Q Do No Harm framework, aimed at helping organizations proactively identify potential harms in their products. The conversation also touches on the ethical implications of technology in customer experience and the future challenges that lie ahead.

Links:

https://www.linkedin.com/in/ldance/

https://serviceease.net/

Lisa's book: https://serviceease.gumroad.com/

3Q-Do No Harm Framework: https://serviceease.net/3q-do-no-harm-framework

Chapters:

00:00 Introduction to UX and Customer Experience

01:10 The Early Signs of a UX Advocate

04:26 Transitioning to User Experience Research

06:45 The Book: Improving Customer Experiences

10:47 Understanding Organizational Blind Spots

14:34 Bridging Feedback Loops in Organizations

17:26 Incentivizing Customer Experience Improvements

20:32 The Cost of Poor Customer Experiences

24:25 Measuring Customer Experience Value

27:23 The Importance of Basic Customer Service

29:57 Unpaid Customer Labor and Its Implications

40:12 Navigating Customer Experience in a Tech-Driven World

43:23 Addressing Unpaid Customer Labor

48:45 The Importance of Customer Feedback and Testing

49:12 The Power of Storytelling in Customer Experience

52:34 Introducing the 3Q Do No Harm Framework

59:07 Implementing Ethical Frameworks in Design

01:03:26 Future Challenges in Ethical Design

01:10:03 Target Audience and the Impact of Storytelling