In this episode of Beyond the Bay, Peter Cooper speaks with Myles, Danny, and Vincent about their journey in the trucking industry, the challenges of growing a family business, and the importance of implementing effective management strategies. They discuss the significance of accountability, building a strong company culture, and the impact of coaching on their business. The conversation also covers financial management, labor optimization, and parts management to enhance profitability.

In Episode 4 of Beyond the Bay, Peter Cooper sits down with Mandy Deveau of DriveHRIS to dive deep into the biggest challenges and opportunities facing the automotive industry today.

From technician retention and hiring practices to employee engagement and company culture, Mandy shares actionable insights that every dealership and repair shop leader needs to hear.

Key takeaways include:

• Why technician turnover is a growing issue — and how to fix it.

• The role of Net Promoter Score in gauging employee satisfaction.

• How onboarding and culture shape long-term retention.

• Why HR is more than paperwork — it’s the heartbeat of your organization.

If you’re a shop owner, manager, or HR leader in the automotive space, this episode is packed with strategies to create a thriving workplace.

👉 Tune in now and take the first step toward building a stronger, more engaged team.

In this episode of Beyond the Bay Podcast, Peter Cooper and Joshua Taylor dive deep into the challenges and opportunities facing the automotive industry today. From technician mental health to the trust deficit between leaders and teams, this conversation sheds light on what truly drives employee motivation and workplace culture.

Joshua emphasizes that listening—not just talking—is the most powerful leadership tool. Together, they explore how accountability, communication, and empathy can transform management, inspire employees, and improve customer experiences. The episode also touches on the importance of mentorship, the dangers of toxic employees, and why soft skills will define the future of leadership.

Whether you’re a business owner, team leader, or technician, this episode offers valuable takeaways on building trust, balancing professional and personal life, and leading with humanity in a rapidly changing industry.