『Beyond The Bay』のカバーアート

Beyond The Bay

Beyond The Bay

著者： Peter Cooper
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概要

 Get ready for real conversations, fresh insights, and practical strategies to help you run and grow your shop with confidence. From tackling everyday challenges to scaling with data-driven decisions, this podcast brings you stories and solutions straight from the people who’ve been there. Here’s a snippet of what’s ahead: Handling tough customers Making the shift from intuition to data Managing growth without losing quality Real-world tips from experienced shop owners This is more than a podcast—it’s your go-to resource for building a stronger, smarter business.Peter Cooper マネジメント・リーダーシップ リーダーシップ 経済学
エピソード
  • Truck Shop Owners Must Get Out of the Bay to Scale and Lead a Real Business with Ricky Kuntz

    Truck Shop Owners Must Get Out of the Bay to Scale and Lead a Real Business with Ricky Kuntz
    2026/03/18
    In this episode of Beyond the Bay Podcast, host Peter Cooper sits down with Ricky Kuntz, Business Owner at Kuntz Truck Repair LLC, Shop Manager at Rick Kuntz Trucking Inc. to discuss what it really takes to scale a heavy-duty repair shop at an aggressive pace. Ricky shares how he went from working in his father’s dump truck fleet to building his own operation in Northeast Ohio growing from a two-man weekend side business to a thriving shop with multiple technicians in a short period of time.Together, they dive into the realities of rapid growth, stepping out of the bay and into leadership, and the hard lessons that come with hiring, communication, and building the right culture. Ricky opens up about overcoming the fear of not having enough customers, learning to trust his team, and creating systems that allow the business to function without him turning wrenches every day. This episode is a must-listen for shop owners who want to grow beyond survival mode and build a business that can scale sustainably.Key Takeaways:- Stepping Out of the Bay: Ricky shares the critical mindset shift required to move from technician to true business owner and how spending intentional time in the office directly accelerated growth and stability.- Breaking the Owner Bottleneck: Learn how owners often become the biggest obstacle in their own business, and why empowering employees to make decisions leads to smoother operations and stronger teams.- Scaling with Clear Goals: The episode explores expansion planning, including mobile service growth and adding future locations, while challenging traditional long-term timelines.- Hiring with Intention: Ricky discusses hard lessons in recruitment, implementing multi-step interviews, and allowing managers to take ownership of hiring decisions to improve retention and accountability.- Building a Customer-First Culture: From empathy in diagnostics to maintaining strong Google reviews, Ricky explains how prioritizing customer experience, not just price, creates sustainable success in a competitive industry.Episode Breakdown with Timestamps[00:00] - Teaser[01:25] - Kuntz Truck Repair Origins & Fast Growth[02:55] - General Repair vs. Developing Specialties[03:32] - Transitioning from Technician to Owner[07:04] - Recognizing the Owner as the Bottleneck[09:12] - Empowering Employees to Make Decisions[11:30] - Planning for Multi-Location Expansion[12:35] - Challenging Traditional Growth Timelines[17:34] - Overcoming Fear & Building Customer Flow[22:03] - Creating a Customer First Culture[29:02] - Hiring Strategy & Retention LessonsFollow the Guest and his Companies:👉 Ricky’s LinkedIn: https://www.linkedin.com/in/ricky-kuntz-627106233/ 👉 Kuntz Truck Repair LLC: https://kuntzrepair.com/ 👉 Rick Kuntz Trucking Inc.: https://www.rickkuntztrucking.com/ 👉 Kuntz Truck Repair Facebook: https://www.facebook.com/KuntzTruckRepair Follow Host Peter Cooper:👉 LinkedIn: https://www.linkedin.com/in/peter-cooper-ascend-consulting-468367133/👉 Website: https://ascendconsulting.help/👉 Facebook: https://www.facebook.com/profile.php?id=61570030967745👉 Instagram: https://www.instagram.com/ascendconsulting.help/👉 TikTok: https://www.tiktok.com/@shopconsulting👉 X: https://x.com/PeterCooper9084 Listen to Beyond the Bay:👉 Spotify: https://open.spotify.com/show/1IH2SSXjGRDqzP3p0Ie5C3👉 Apple Podcast: https://podcasts.apple.com/us/podcast/beyond-the-bay/id1834168994👉 YouTube:https://www.youtube.com/@petercooperAC
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    34 分
  • This Truck Repair CEO Refuses to Work With Bad Clients or Cheap Fleets with Mike Schwarz

    This Truck Repair CEO Refuses to Work With Bad Clients or Cheap Fleets with Mike Schwarz
    2026/03/04
    In this episode of Beyond the Bay, host Peter Cooper sits down with Mike Schwarz, owner of Iron Buffalo HD Truck and Trailer, to explore the ins and outs of growing a scalable, profitable truck repair business. Mike shares his journey from a corporate tech background to leading one of the largest independent truck service centers in Colorado. Together, they look into topics such as choosing the right target customers, building relationships, and creating systems that allow for sustainable growth. Mike also reflects on the challenges of acquiring businesses, managing employee expectations, and finding the balance between quality and profitability in a competitive market. This episode is a must-listen for any business owner looking to scale efficiently while maintaining high standards.Key Takeaways:- Finding Your Niche: Mike discusses how Iron Buffalo carved out a profitable niche in the vocational truck repair market, focusing on specialty equipment like truck-mounted cranes, and how this decision led to a competitive edge.- Business Acquisitions: Learn about the strategic approach Mike uses when considering acquisitions, including the importance of seller financing and understanding the real value of businesses.- Building Systems for Scale: Mike shares the importance of documenting standard operating procedures (SOPs) and how having clear workflows can make expansion smoother and more efficient.- Managing Employee Expectations: The conversation touches on the realities of hiring, training, and managing employees, especially in the context of scaling a business.- Relationship Over Price: Mike emphasizes the importance of building strong relationships with both customers and employees to ensure long-term success, and how price isn’t always the top factor in customer decisions.Episode Highlights and Timestamps:[00:00] - Teaser[01:20] - Iron Buffalo Operations & Market Position[02:01] - Finding the Right Niche in Vocational Trucks[05:48] - The Power and Limits of Hyper-Specialization[10:00] - Big Ticket Repairs vs. Consistent Margin Work[11:22] - Lessons Learned from Business Mistakes & Contracts[14:42] - Managing Employees & Accepting ‘Good Enough’[17:03] - Separating Emotion from Ownership[22:48] - Expansion Strategy & Multi-Location Growth Plan[25:52] - Understanding Customer Needs Before Scaling[31:49] - Labor Rates, Pricing Perception & Customer TrustFollow Guest and his Company:👉 Mike’s LinkedIn: https://www.linkedin.com/in/mike-schwarz-4912932b1/ 👉 Company LinkedIn: https://www.linkedin.com/company/ironbuffalo/ Follow Host Peter Cooper:👉 LinkedIn: https://www.linkedin.com/in/peter-cooper-ascend-consulting-468367133/👉 Website: https://ascendconsulting.help/👉 Facebook: https://www.facebook.com/profile.php?id=61570030967745👉 Instagram: https://www.instagram.com/ascendconsulting.help/👉 TikTok: https://www.tiktok.com/@shopconsulting👉 X: https://x.com/PeterCooper9084 Listen to Beyond the Bay:👉 Spotify: https://open.spotify.com/show/1IH2SSXjGRDqzP3p0Ie5C3👉 Apple Podcast: https://podcasts.apple.com/us/podcast/beyond-the-bay/id1834168994👉 YouTube:https://www.youtube.com/@petercooperAC
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    40 分
  • The Partner Pay That Solved Hiring, Retention, and Workflow Issues for Shops with Frank and Robert

    The Partner Pay That Solved Hiring, Retention, and Workflow Issues for Shops with Frank and Robert
    2026/02/10
    In this episode of Beyond the Bay, host Peter Cooper sits down with brothers Frank Lecrichia and Robert Lecrichia, President and Vice President of Mobile Auto Mechanics Inc, to unpack what it really takes to build a scalable and efficient commercial truck repair business. Drawing from over 16 years of experience, the conversation explores their evolution from hands-on operators to system-driven leaders, covering topics like partner pay compensation, documented workflows, technician training, and proactive fleet maintenance programs. Frank and Rob also share how mobile service, process standardization, and a commitment to continuous improvement have allowed them to grow beyond the day-to-day and position their business for long-term success in a competitive, consolidating industry.Key Takeaways:- Systemization Drives Growth: Documented workflows, training systems, and standardized processes allow the business to scale without relying on the owners’ daily involvement.- Partner Pay Changes Behavior: Shifting from hourly pay to a partner pay model improved technician accountability, efficiency, and overall shop culture.- Trust Enables Leadership: Empowering foremen and managers to make decisions freed ownership from day-to-day operations and unlocked higher-level growth opportunities.- Proactive Fleets Win Long-Term: Fleet membership programs create predictable cash flow, improve scheduling, and strengthen long-term customer relationships.- Mobile Service as a Growth Engine: Standardized, well-designed service trucks enable scalable expansion beyond the limits of physical shop space.Episode Highlights and Timestamps:[00:00] - Teaser[01:33] - Meet the Lecrichia Brothers & Their Mobile Auto Business[02:30] - Switching from Hourly Pay to Partner Pay[03:47] - Why They Switched to Partner Pay[07:19] - Hiring a Business Coach to Level Up[09:34] - How Documented Workflow Improves Efficiency[12:25] - Using Systems to Document and Scale Training [15:21] - Scaling Smarter with Systems and Delegation[18:48] - Empowering the Team to Drive Business Growth[21:30] - Fleet Memberships for Proactive, Consistent Work[24:52] - Proactive Fleet Programs and Better Cash Flow[31:09] - Turning Relationships into a Competitive AdvantageFollow Guest Frank & Robert:👉 Frank’s Linkedln: https://www.linkedin.com/in/frank-lecrichia-61579838 👉 Robert’s LinkedIn: https://www.linkedin.com/in/robert-lecrichia-06b06351 👉 Company Website: https://mobileautomechanicsli.com/Follow Host Peter Cooper:👉 LinkedIn: https://www.linkedin.com/in/peter-cooper-ascend-consulting-468367133/👉 Website: https://ascendconsulting.help/👉 Facebook: https://www.facebook.com/profile.php?id=61570030967745👉 Instagram: https://www.instagram.com/ascendconsulting.help/👉 TikTok: https://www.tiktok.com/@shopconsulting👉 X: https://x.com/PeterCooper9084 Listen to Beyond the Bay:👉 Spotify: https://open.spotify.com/show/1IH2SSXjGRDqzP3p0Ie5C3👉 Apple Podcast: https://podcasts.apple.com/us/podcast/beyond-the-bay/id1834168994👉 YouTube: https://www.youtube.com/@ascendconsultingia
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    32 分
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