In this episode, Matt DeWolf and Tara Baugher get into the weeds on how to tackle a price change. How much do you communicate? What do you say? When do you do it?

Matt DeWolf and Meddy Ali, founder and CEO of Hello Wash get into the world of artificial intelligence in this episode of "Better Car Washing Everywhere."

Discover how AI is transforming the car wash industry by streamlining operations, enhancing customer service, and revolutionizing marketing strategies.

Learn about the potential of predictive maintenance, dynamic pricing, and leveraging data insights to optimize your business.

Whether you're a small car wash operator or part of a large network, this episode is packed with valuable insights to help you harness the power of AI for greater efficiency and profitability.

Subscribe and tune in to explore how AI can be a game-changer for your car wash business.

Host Matt DeWolf is joined by Tara Baugher from TB Consulting to explore the shifts in consumer behavior and what they mean for car wash operators.

They delve into how today's consumers are increasingly impatient and price-conscious, and how this affects their decisions, including their car wash memberships. Matt and Tara discuss the importance of making membership valuable and ensuring a seamless experience for customers, even if they decide to cancel. They also touch on the significance of customer service, the role of human interaction in an increasingly automated world, and how small gestures can lead to loyal customers.

Plus, a dive into the influence of social media and community engagement, and how operators can stay competitive in a subscription-driven landscape.

Join them as they unpack these insights and share actionable advice to help operators thrive in today's market.

Welcome to another insightful episode of "Better Car Washing Everywhere," where we delve into the intricacies of the car wash industry, helping you improve your operations no matter where you are on your journey.

In today's episode, we tackle a contentious topic that often stirs passionate debates among car wash operators: Should you offer amenities for free, or should they come at a cost?

Host, Matt DeWolf, is joined by Tara Baugher, from TB Consulting and formerly of Rainforest Car Wash. Together, they explore the pros and cons of various free amenities, from vacuums and microfiber towels to compressed air and mat cleaners. They discuss the potential pitfalls of eroding your margins by giving too much away and the importance of aligning your decisions with your brand identity.

Tara shares her philosophy of "free is okay, but not forever," advocating for a balanced approach that blends fixed amenities with occasional, surprising giveaways. They also dive into practical strategies for transitioning from free offerings to paid ones without alienating your customer base, and the importance of creating habits and interactions that foster customer loyalty.

Tune in as we unpack these crucial questions, helping you make informed decisions that enhance your car wash operations, improve customer satisfaction, and boost your bottom line.

Don't forget to subscribe, rate, and share this podcast with your colleagues and friends. Let's get started!

In this episode of Better Car Washing Everywhere, host Matt DeWolf speaks with Ali Yusufaly from Elite Express Car Wash about the California wildfires and how the car wash community is coming together to help those affected. Ali shares his journey from helping at his father's hand car wash as a child to now owning multiple express locations.

After experiencing the devastating Woolsey fire in 2018 and recent wildfires, Ali launched a fundraising campaign through his car wash to support affected families and firefighters.

The episode highlights how Ali leveraged technology and the car wash community to quickly organize relief efforts, partnering with companies like OptSpot and Air Freshener Marketing to match donations. Funds raised are being distributed to the American Red Cross, World Central Kitchen, and LA Firefighter Foundation.

The conversation emphasizes the strength of the car wash industry's community spirit and how business owners can use their platforms to make a positive impact.

Those wanting to support the cause can visit https://eliteexpresscarwash.com/support-la-fire-relief-today to make donations.

Welcome to the very first episode of Better Car Washing Everywhere!

I'm your host, Matt DeWolf, and I'm thrilled to bring you a brand new podcast dedicated to the car wash industry. Having spent the last 15 years immersed in this world, I've had the pleasure of spotlighting the incredible stories and people who make it special. In this show, you can look forward to engaging co-hosted commentary, in-depth interviews with car wash professionals offering practical advice, and a commitment to unbiased, ad-free content. We're here to help you become better car washers and perhaps, slightly better humans.