『Behind the Headset: 911 Dispatchers, PTSD, and Mental Health』のカバーアート

Behind the Headset: 911 Dispatchers, PTSD, and Mental Health

Behind the Headset: 911 Dispatchers, PTSD, and Mental Health

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 Ashlee [00:00:00]: Law enforcement is huge on this podcast, but we're trying to hit everyone. And here you are saying, like, this was my life as a dispatcher and I do think there is a disconnect sometimes. And I think that's something that I have learned from working in this field. I do think dispatchers don't get recognized enough for these incidences, for the stuff that they hear, that they go through. And look at this. You're saying this was personal to me too. Like this was my own call that I, that I took. Right. Ashlee [00:00:25]: And. And ptsd. It doesn't matter who you are. It doesn't discriminate. You can get it no matter what. And I think that's so incredibly important to share and. Jennifer [00:00:35]: Hi, welcome back to when the Call Hits Home. Ashlee [00:00:37]: This is Jennifer and I'm Ashlee. And today we have an incredible guest. I'm going to change the word. Well, I'm just going to say I say special every single time, but we're going to say incredible. And we're extremely excited to have him on because we're finally covering an area in which we've been saying we were going to grab. So before I go way too deep into this, I'm going to allow you to introduce yourself. Larry Fraser [00:00:58]: My name is Larry Frazier. I am the 911 director of a newly formed River County 911. We just recently combined Ballard and Carlisle county here in Kentucky into 1911-center. We took them over almost a year ago and we are in the final steps of getting everything completely finished. Their 911s now roll over to our department. So we're covering two counties now. We was able to increase our staff a little bit too for this. So it's been a very challenging year over the last year. Larry Fraser [00:01:29]: But I've been the 911 director here for Carlisle county before we merged for the last five years. Jennifer [00:01:36]: That's awesome, Larry, and I appreciate you sharing that. And it is hard making mergers happen, isn't it? Larry Fraser [00:01:43]: It's been very fun, though. We got a nice $400,000 grant from the state to do the merger. Ashlee [00:01:49]: Hey, Kentucky. Larry Fraser [00:01:50]: And to let us update everything we've got. So now our little bitty county of population less than 5,000 has now taken over a county with about 15,000 residents. And that 400,000 has allowed us to upgrade everything to next gen 911. Jennifer [00:02:07]: Wonderful to hear. Larry Fraser [00:02:09]: We have video to 911. We have text to 911. We have translation on 911 that's live. So if we get somebody that calls in speaking Spanish. Our system automatically translates everything for us. Jennifer [00:02:22]: It's really wonderful. Those real communities need those things too, Larry. So that's great. So just got to jump in here and tell me a little bit how and how being a first responder, 911, how mental health kind of plays into that. Larry Fraser [00:02:38]: Well, when I first got started, I was the very first 911 director here in Carlisle county in 1991. Wow. When we. Ashlee [00:02:46]: I wasn't born yet. Larry Fraser [00:02:48]: We don't need you to say when we first got. We first got the little red phone that 911 calls came in on. I have left 911 got into the state. Back then, mental health was not something that was ever a forefront of it back there. That was early times where PTSD was really coming out with just being a soldier's problem. That's something that was never on the forefront. Never even thought it would cross my mind when I went to college, that I would. Those psychology classes I took in college, I'd actually put into action sometime in my life. Larry Fraser [00:03:21]: But I came back into 911 in 2019 after semi retiring from my other job. Been in first responder my entire life. My father was Sheriff in the 70s, early 70s, mid 70s. My brother, myself are both 911 directors, both in EMS. I've been in law enforcement. I've worked with fire departments. It wasn't until after my second critical incident that mental health even really came to my mind that it's something that first responders needed. Once I went to PCIs for the first time in 2022, that's when my eyes were really opened and I've kind of dove off the deep end since that point. Larry Fraser [00:04:03]: I've taken several training classes to keep up with pcis. I just joined Kentucky's kccrt, which is Kentucky Community Crisis Response Team. Wow. I'm also a vice president of Kentucky apco. And with that, it's offered me the opportunity to be chairman of a small work group study where we are currently writing the standards, the National Standards for Peer Support Training. Ashlee [00:04:33]: Ooh, that's incredible. Larry Fraser [00:04:36]: The help that I got through PCIs utterly changed my life. That's when it really got into me that this is something that I'm passionate about, something that I wanted to make sure that I could bring it back home, put it to work here in my local dispatch center, be able to go to other dispatch centers and help...
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